[ANNOUNCE] CTS Closed Monday, May 25th in observance of Memorial Day

Notice: all areas of CTS will be closed on Monday, May 25th, in observance of the Memorial Day holiday.

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[ANNOUNCE] SICAS outage Sunday May 17 until Monday

On Sunday, May 17, SUNY Oneonta will conduct its annual electrical outage for maintenance on electrical and IT Systems. This outage will mean that the SICAS Website, Help Desk, List Serves, email and all other SICAS services including the ability to download software will not be available until Monday morning.

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[RESOLVED] Power Outage

Power to campus has been restored. CTS Staff is auditing and monitoring systems. And lingering outages will be addressed ASAP.

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[INPROGRESS] Power Outage

The campus is experiencing a power outage. The extent of affected systems is unknown. Some phones are still operational, as is our main Data Center. More information when we know more.

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[ANNOUNCE] Degree Works Maintenance Wednesday May 13th

There is planned maintenance outage of the Degree Works PRODUCTION environment Wednesday, May 13, 2015 from 5:00am to 7:00am EST.

ITEC has provided the following explanation of what is being done:

“ITEC will be installing upgrades to Apache/PHP/Perl/OpenSSL to all Degree Works production application servers.”

Service will be unavailable during this maintenance window.

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[ANNOUNCE] Potential Vulnerability w/Library On-Line Resources

Computing & Technology Services has discovered a potential vulnerability in accessing the Library’s On-Line Resources, resulting in usernames and passwords being sent unencrypted when accessing these resources from off campus and the dorms, and possibly from on campus, during the last month. It is not known if any user credentials were misappropriated due to this error.

The vulnerability has been fixed but the server involved is still undergoing configuration to permit off-campus access to work properly. CTS is working to restore full functionality.

If you have used the Library’s On-Line Resources in the past month, protect your account by changing your password:

1) visit the Potsdam home page

2) click Campus Tools (upper right)

3) click CTS

4) click Services

5) click Campus Computer Account

6) and finally click Set/Change CCA Password

As a general rule, if you ever suspect your login credentials have been used by someone else, follow the above procedure.

As always, if you have questions about the content of this notice, please contact the CTS Helpdesk: helpdesk@potsdam.edu

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[ANNOUNCE] CASHNet (on-line payments) down on Sunday May 10 1:00am-11:00am

This is a reminder that there is an extended maintenance window scheduled on May 10 between the hours of 1am to 11am EDT. Please expect for CASHNet to be down during this time.

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[RESOLVED] Email service restored

Email services should now be back to normal. Thank you for your patience.

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[ANNOUNCE] Server / email issues

The campus email system is experiencing difficulties. CTS staff is working on the problem. Restoration of service is expected shortly and will be announced.

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[ANNOUNCE] CASHNet (on-line payments) down on May 10 1:00am-11:00am

This is a reminder that there is an extended maintenance window scheduled on May 10 between the hours of 1am to 11am EDT. Please expect for CASHNet to be down during this time.

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[RESOLVED] Email Issues

Email is now working again.

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[ANNOUNCE] Email Issues

We are currently experiencing issues with our Email system. Technicians are aware and looking into it.

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[ANNOUNCE] Ellucian Mobile App down for maintenance

The Ellucian Mobile Application will be down for maintenance.
An estimated time frame for this maintenance is unavailable at this time.

Thank you.

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[COMPLETE] Windows Login Systems Back Online

Maintenance on the Windows Login System has been restored. All related services are now back online. Thank you for your patience.

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[ANNOUNCE] Windows Login Systems Offline

The windows login system is now offline. When the maintenance is completed, technicians will post an update.

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