[ANNOUNCE] Banner/BearPAWS/BearDeN down Tues(10/11) & Thu(10/13) 7pm-10pm

SICAS needs to take down Banner/BearPAWS/BearDeN to patch/upgrade our Banner database. The systems will be unavailable from 7:00pm-10:pm on Tuesday Oct 11 and Thursday Oct 13.

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[ANNOUNCE] Change to Library’s Online Resources authentication system.

At 8:30 am on Thursday Sept 22, CTS will make a change to modernize the systems that authenticate access to the Library’s online resources. The change is expected to take under 10 minutes. There will be no change to legitimate users’ resource-access privileges. There should be no impact to user experience, except possibly those who are actively using one of the Library’s online resources during the changeover. Even those users, if disconnected from an online resource, should be able to reconnect immediately afterwards.

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[UPDATE] “I can’t find my e-mail.”

On Wednesday we published a post about things that might cause your e-mail to go “missing”.  Here’s another one:

5) Forwarding.  In Office 365 is it possible to have all of your incoming mail forwarded to another address.  When this setting is active, all incoming mail is redirected to that address and does not “land” in your InBox.  This setting can be found by clicking on the Settings gear in the upper right corner of the Outlook (web) window, clicking on “Mail” at the bottom of the menu, and then clicking on “Forwarding” in the menu on the left side of the Outlook window.

If you inspect the Forwarding setting and discover that 1) it is active and 2) is sending to an address you do not recognize, then it is safe to assume that someone else has your Campus Computer Account password.  Go to account.potsdam.edu and change your password immediately.

If you need assistance with checking your Forwarding (or any other) settings or with changing your password, stop by the CTS Helpdesk in Stillman Hall or e-mail helpdesk@potsdam.edu.

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[REMINDER] SMRT Shutting Down October 1, 2016

The office of Business Affairs has asked us to remind the campus that SUNY System Administration is shutting down account views in the SMRT system on October 1, 2016.  If you have access to view an account in SMRT and have not yet been trained in Oracle’s Business Intelligence (BI) software, please contact the Budget Office at budget@potsdam.edu to sign up for training.  The Budget Office sent a faculty/staff-wide email on August 22, 2016 regarding its regularly scheduled trainings.  If you are unable to make one of the remaining training sessions, you can still arrange for training with Kevin Hennessey and/or Amanda Prescott.

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“I’m not getting my e-mails.”

We have had many reports, some direct, some anecdotal, of people not getting their e-mails in O365.  In almost all cases we have found that mail was being delivered directly to that user’s InBox in O365–but they weren’t finding it.  There are several reasons why that might be:

  1. You’re looking in the wrong place.  What has been known as “Bearmail” (and SOGo) stopped receiving any new mail the day you were migrated to Office 365.  All users received a message informing them of this.  If you are still checking there for new mail, you won’t find it.  If any of your devices are still configured to check there, they won’t find it either.  You should be using Microsoft Outlook as your only means of checking for and sending campus e-mail, and should delete all other SUNY Potsdam e-mail accounts from your computers and devices.
  2. “Conversations”.  Conversations is a “feature” of Outlook that keeps all messages from an e-mail thread grouped together for easy reference.  We have seen several instances of this feature “glitching”, however.  Most recently, a user’s entire Tuesday was “gone”!  Switching to “Message” view will resolve this.  At the top of your message list in Outlook (web version) you will see the word “All” with a little arrow next to it.  Click on that and a menu pops up.  At the bottom of the menu is a “View As” option.  Switch it from “Conversations” to “Messages”.  Any “missing” messages should reappear.  (You can turn Conversations back on if you find it useful–the messages won’t disappear again.)
  3. “Clutter”  Clutter is another “feature” that tries to make assumptions about what is or is not important to you, and it is on by default.  Sort of like “Junk,” it pays attention to how you deal with the messages in your InBox.  Types of messages you deal with quickly will tend to stay in your InBox.  Messages you don’t get to may get relegated to the “Clutter” box, where you might not be looking!  To turn off Clutter, right-click on “Clutter” under your InBox (web version), choose “Clutter Settings”, and UNcheck “Separate items identified as Clutter”.
  4. Junk.  No mail sent from anyone on campus (@potsdam.edu) should be flagged as Junk, but it’s possible for any mail from an external address to end up there.  You should check there frequently for “false positives,” especially when someone’s told you they sent you something and you can’t find it.

As always, should you have any questions or concerns about Office 365 or any other CTS-provided and -supported service, please contact the CTS Helpdesk by e-mailing helpdesk@potsdam.edu , or by calling 315-267-4444.  If you are sent to voice mail, leave a message with contact information and someone will follow up with you as soon as possible.

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[RESOLVED] Message Waiting Indicator Issue

We believe we have resolved the issue of non-functioning Message Waiting Indicators on the phones when voice mails are received and or deleted. Please contact the Telecom office at telcom@potsdam.edu if you have any further issues with your voice mail.

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[O365] Pasting lists of users into Mail

If you keep your own mailing lists in Word or Excel and copy/paste them when mailing groups of people, you may be having trouble if your lists are comma-delimited, e.g.:

user1@potsdam.edu, user2@potsdam.edu, user3@potsdam.edu

Outlook requires either a linefeed or a semicolon between addresses in a list of addresses.  So:

user1@potsdam.edu; user2@potsdam.edu; user3@potsdam.edu

or:

user1@potsdam.edu
user2@potsdam.edu
user3@potsdam.edu

Update your lists!

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[REMINDER] Leave a message

With the new academic year underway, CTS is experiencing an upswing in the number of trouble tickets.  It is especially high given the migration to Office 365.  Please continue submitting your reports and/or questions directly to the CTS Helpdesk, either by sending e-mail to helpdesk@potsdam.edu or by calling 315-267-4444.  We will get back to you as quickly as we can.

IMPORTANT: If you are sent to voice mail, leave a message! Do not hang up and call back. Voice mail messages are automatically sent as e-mail to the Helpdesk, and Helpdesk staff retrieve and triage those messages very quickly.

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[INPROGRESS] Telephone Message Indicator Issue

There is a problem with our voice messaging system that will cause Message Waiting indicators on phones to not function properly (either will not light up when there IS a message waiting, or not turn OFF when there are none). This appears to be a system wide issue and we are pursuing a resolution. We appreciate your patience, and in the meantime, please check your voice mails regularly to ensure none are missed.

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[O365] Creating Contact Lists

We’ve been getting a lot questions about creating “Address Groups” in Outlook.  Outlook calls this feature a “Contact List”.  Here is a link to instructions that will show you how to create a Contact List using the Outlook Web interface:

O365 Creating Contact Lists (web)

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[ANNOUNCE] Moodle Maintenance Window CANCELLED

Dear Campus Community,

The Moodle maintenance window scheduled for Friday August 26th to Saturday August 27th has been canceled. Moodle will remain available over the weekend. Please continue to prepare your Fall 2016 courses as you normally would.

We continue to work on unresolved issues in the migration process. A final cutover date will be determined and announced at a later date.

Thank you,

CTS

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[REMINDER] Direct Questions or Reports of Problems to the Helpdesk

As we gear up for another academic year, CTS reminds the campus community:

All questions about or problems with any CTS-provided and/or –supported device or service should be directed to the CTS Helpdesk: helpdesk@potsdam.edu , 315-267-4444.  If you are directed to voice mail, leave a message with contact information to ensure the fastest response to your report or inquiry.

Thank you for helping us to help you!

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[ANNOUNCE] Office 365: Active Students Have Been Migrated

ACTIVE students have been migrated to Office 365 and should have all received a final message on our old mail server.  If you are an active student and can not log in to Office 365 at portal.office.com, please contact the CTS Helpdesk at helpdesk@potsdam.edu or 315-267-4444.  If you are directed to voice mail, leave a message with contact information and someone will return your call.

GRADUATED students (Alumni) will be migrated in groups this week.  If you are an alumnus, do not attempt to use Outlook/Office 365 until you receive notification that you have been migrated.

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[O365] Instructions: How to create an e-mail signature

Here are instructions for creating an e-mail signature in the web version of Outlook:

http://blogs.potsdam.edu/network/o365-creating-an…ture-web-version/

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[COMPLETE] Moodle maintenance complete

Moodle maintenance is complete. Technical difficulties resulted in it taking an hour longer than anticipated. Our apologies, and thank your for your understanding.

The maintenance should allow CTS to make a faster and smoother transition to the hosted Moodle service planned for this Fall semester.

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