The email SSL issue has been resolved. Email clients should work normally, workarounds suggested yesterday are no long necessary.
If you are having trouble sending email with programs such as Thunderbird or the OS X email client, please try using the College’s webmail interfaces at either https://calendar.potsdam.edu or https://bearmail.potsdam.edu. These are unaffected by the present issues with outgoing email.
Fixing the outgoing email issue is taking longer than expected. An announcement will be posted when it is complete. Thank you for your patience.
The SSL certificate for the outbound email server has expired. A new cert is being acquired and installed. Full outbound email service should be restored within the hour. If you need to send email before then, please use an alternate email account but set the “Reply-To” field to [yourid]@potsdam.edu. Inbound email is unaffected.
In order to comply with SUNY and NY policies, and adhere to standard security practices, FTP access to helios has been retired. Improved remote access to helios (and other campus resources) is available through the college VPN service; please see http://www.potsdam.edu/cts/services/vpn/.
Moodle service has been restored.
The moodle server has encountered difficulties. CTS staff has temporarily taken it off-line for remediation.
ITEC will be performing OS and firmware updates to the PROD servers for Banner and DegreeWorks on Wednesday 2/24 from 12:00am-7:00am. This means Banner/BearPAWS/BearDeN/BDMS will be down during that timeframe.
Apogee reports that service is restored.
Apogee has reported that a possible fiber optic cable break is responsible for the outage in the Residence Halls. Technicians are investigating.
ITEC will be applying the database PSU to PROD Wednesday (1/27) from 6:00am-7:00am. The database will be unavailable during this maintenance.
All production servers at ITEC will be down for OS & Firmware maintenance on 2/24/16 from 12:00am-7:00am. This will include Banner/BearPAWS/BearDeN/BDMS.
We’d like to invite you to apply for a job at our Helpdesk in Stillman Hall if you have been awarded Federal Work Study at Potsdam.
You don’t need to be a computer wiz to work for us. All we ask is a willingness to learn and an interest in technology. If you have a computer and have installed software, a printer or other device, that’s a great start. We’ll teach you much more as you help us support the College technology and you’ll gain valuable skills to take with you after graduation.
We have a PDF that you can download and fill out electronically or bring into the Helpdesk.
We look forward to you joining our team!
All services to Knowles Hall have been restored. If you are experiencing any continued outages please call the CTS Helpdesk at X4444 or email email@example.com. Thank you.
Beginning at approximately 08:15 on 01/21/16 Network Services will be updating network equipment and cutting over administrative network users to the new equipment. This cut-over will result in an outage of services including telephones and network usage for Knowles Hall users. When upgrades are completed a status update will be made on this page. Thank you.