[RESOLVED] Email SSL issue resolved

The email SSL issue has been resolved. Email clients should work normally, workarounds suggested yesterday are no long necessary.

Posted in Status Announcements | Comments Off on [RESOLVED] Email SSL issue resolved

[ANNOUNCE] Outgoing email workaround

If you are having trouble sending email with programs such as Thunderbird or the OS X email client, please try using the College’s webmail interfaces at either https://calendar.potsdam.edu or https://bearmail.potsdam.edu. These are unaffected by the present issues with outgoing email.

Posted in Status Announcements | Comments Off on [ANNOUNCE] Outgoing email workaround

[INPROGRESS] SMTP (email) issue

Fixing the outgoing email issue is taking longer than expected. An announcement will be posted when it is complete. Thank you for your patience.

Posted in Status Announcements | Comments Off on [INPROGRESS] SMTP (email) issue

[INPROGRESS] SMTP (email) issue

The SSL certificate for the outbound email server has expired. A new cert is being acquired and installed. Full outbound email service should be restored within the hour. If you need to send email before then, please use an alternate email account but set the “Reply-To” field to [yourid]@potsdam.edu. Inbound email is unaffected.

Posted in Status Announcements | Comments Off on [INPROGRESS] SMTP (email) issue

[ANNOUNCE] FTP access to helios retired

In order to comply with SUNY and NY policies, and adhere to standard security practices, FTP access to helios has been retired. Improved remote access to helios (and other campus resources) is available through the college VPN service; please see http://www.potsdam.edu/cts/services/vpn/.

Posted in Status Announcements | Comments Off on [ANNOUNCE] FTP access to helios retired

[RESOLVED] Moodle service restored

Moodle service has been restored.

Posted in Status Announcements | Comments Off on [RESOLVED] Moodle service restored

[INPROGRESS] Moodle down

The moodle server has encountered difficulties. CTS staff has temporarily taken it off-line for remediation.

Posted in Status Announcements | Comments Off on [INPROGRESS] Moodle down

[ANNOUNCE] Banner/BearPAWS/BearDeN/BDMS down for maintenance 2/24/16 12am-7am

ITEC will be performing OS and firmware updates to the PROD servers for Banner and DegreeWorks on Wednesday 2/24 from 12:00am-7:00am. This means Banner/BearPAWS/BearDeN/BDMS will be down during that timeframe.

Posted in Status Announcements | Comments Off on [ANNOUNCE] Banner/BearPAWS/BearDeN/BDMS down for maintenance 2/24/16 12am-7am

[RESOLVED] Apogee Outage

Apogee reports that service is restored.

Posted in Status Announcements | Comments Off on [RESOLVED] Apogee Outage

[ANNOUNCE] Apogee Outage

Apogee has reported that a possible fiber optic cable break is responsible for the outage in the Residence Halls. Technicians are investigating.

Posted in Status Announcements | Comments Off on [ANNOUNCE] Apogee Outage

[ANNOUNCE] Banner/BearPAWS/BearDeN/BDMS down for maintenance 1/27/16 6am-7am

ITEC will be applying the database PSU to PROD Wednesday (1/27) from 6:00am-7:00am. The database will be unavailable during this maintenance.

Posted in Status Announcements | Comments Off on [ANNOUNCE] Banner/BearPAWS/BearDeN/BDMS down for maintenance 1/27/16 6am-7am

[ANNOUNCE] Banner/BearPAWS/BearDeN/BDMS down 2/24/16 12am-7am

All production servers at ITEC will be down for OS & Firmware maintenance on 2/24/16 from 12:00am-7:00am. This will include Banner/BearPAWS/BearDeN/BDMS.

Posted in Status Announcements | Comments Off on [ANNOUNCE] Banner/BearPAWS/BearDeN/BDMS down 2/24/16 12am-7am

Work Study Positions Available!

We’d like to invite you to apply for a job at our Helpdesk in Stillman Hall if you have been awarded Federal Work Study at Potsdam.

You don’t need to be a computer wiz to work for us. All we ask is a willingness to learnĀ and an interest in technology. If you have a computer and have installed software, a printer or other device, that’s a great start. We’ll teach you much more as you help us support the College technology and you’ll gain valuable skills to take with you after graduation.

We have a PDF that you can download and fill out electronically or bring into the Helpdesk.
http://www.potsdam.edu/cts/news/studentemployment.cfm

We look forward to you joining our team!

Posted in Status Announcements | Comments Off on Work Study Positions Available!

[RESOLVED] Knowles Hall – Network/Phone Outage

All services to Knowles Hall have been restored. If you are experiencing any continued outages please call the CTS Helpdesk at X4444 or email helpdesk@potsdam.edu. Thank you.

Posted in Status Announcements | Comments Off on [RESOLVED] Knowles Hall – Network/Phone Outage

Knowles Hall – Network/Phone Outage

Beginning at approximately 08:15 on 01/21/16 Network Services will be updating network equipment and cutting over administrative network users to the new equipment. This cut-over will result in an outage of services including telephones and network usage for Knowles Hall users. When upgrades are completed a status update will be made on this page. Thank you.

Posted in Status Announcements | Comments Off on Knowles Hall – Network/Phone Outage