[ANNOUNCE] Morey / Carson Network Outage

In an effort to improve performance, there will be up to a 60 minute outage due to a network upgrade from 1:00 – 2:00pm in Carson Hall and 3:00-4:30 in Morey Hall today 7/2/15. All Internet/VoIP/Printing services will be unavailable during this time. Services will be restored and notification will be posted when completed.

Posted in Status Announcements | Comments Off on [ANNOUNCE] Morey / Carson Network Outage

[ANNOUNCE] Banner/BearPAWS/BearDeN down 7/15 from 12am-7am

ITEC has scheduled OS and Firmware updates to Banner/BearPAWS/BearDeN on Wednesday July 15 from 12:00am – 7:00am.

Posted in Status Announcements | Comments Off on [ANNOUNCE] Banner/BearPAWS/BearDeN down 7/15 from 12am-7am

[RESOLVED] Phone Reset

All VoIP phones should be back in service now, if there are any issues put in a ticket and we will get it resolved immediately.

Posted in Status Announcements | Comments Off on [RESOLVED] Phone Reset

[ANNOUNCE] Phone Reset

In an effort to resolve current VoIP phones that are still down, you may notice a service interruption at some point this morning. If your computer is connected through your phone then your internet will be temporarily down. The reset will only take about 20 seconds for the phone to come back up.

Posted in Status Announcements | Comments Off on [ANNOUNCE] Phone Reset

[RESOLVED] Primary Database Restored

Our primary database server is now working properly. Moodle, Track, Email, Blogs, Webwork, Omeka, Virtualtour, and Archivisttoolkit are now functional.

Posted in Status Announcements | Comments Off on [RESOLVED] Primary Database Restored

[IN PROGRESS] Various Services

An issue with one of our servers has resulted in several of our services being taken offline for emergency maintenance.  These include (but may not be limited to) RT (“Tracking”), Moodle, and Omeka.  Restoration of these services is top priority.  Your patience is appreciated.

Posted in Status Announcements | Comments Off on [IN PROGRESS] Various Services

[ANNOUNCE] VoIP Phone Outage

We are aware that there are VoIP phones on campus that are currently down at this time. We are currently working on fixing the issue. Thanks for your patience.

Posted in Status Announcements | Comments Off on [ANNOUNCE] VoIP Phone Outage

[ANNOUNCE] Limited FTP Access to Helios

Until further notice, FTP access to Helios will be limited to on-campus access only. This is in an effort to ensure the safety of our users information.

Posted in Status Announcements | Comments Off on [ANNOUNCE] Limited FTP Access to Helios

[COMPLETE] Unscheduled maintenance completed

Technicians have completed the maintenance. All services are back online.

Posted in Status Announcements | Comments Off on [COMPLETE] Unscheduled maintenance completed

[ANNOUNCE] Unscheduled maintenance

The following services will be offline do to unscheduled server maintenance: CLEARS website, Ellucian Mobile login, Gallery Picture database and digital signage. Technicians will announce once the maintenance is completed.

Posted in Status Announcements | Comments Off on [ANNOUNCE] Unscheduled maintenance

[ANNOUNCE] MacVicar Network Outage

In an effort to improve performance, there will be up to a 20 min downtime in MacVicar due to a network upgrade from 10:00 – 10:20am today 6/10/15. All Internet/VoIP/Printing services will be unavailable during this time. Services will be restored and notification will be posted when completed.

Posted in Status Announcements | Comments Off on [ANNOUNCE] MacVicar Network Outage

[RESOLVED] VPN Service Restored

Access through the campus VPN has been restored.

Posted in Status Announcements | Comments Off on [RESOLVED] VPN Service Restored

[ANNOUNCE] Flagg Hall Network Outage

In an effort to improve performance, there will be up to a 20 min downtime in Flagg Hall due to a network upgrade from 3:00-3:20pm today 6/10/15. All Internet/VoIP/pPrinting services will be unavailable during this time. Services will be restored and notification will be posted when completed.

Posted in Status Announcements | Comments Off on [ANNOUNCE] Flagg Hall Network Outage

[ANNOUNCE] Degree Works Maintenance Sat, June 13, 8am-8pm.

Please be aware there is a planned maintenance outage of the Degree Works environment Saturday, June 13, 2015 from 8:00am to 8:00pm EST.

ITEC has provided the following explanation of what is being done:

“ITEC will be installing Oracle 12c.”

Posted in Status Announcements | Comments Off on [ANNOUNCE] Degree Works Maintenance Sat, June 13, 8am-8pm.

[INPROGRESS] VPN Service Down

VPN Service is currently unavailable. There is no estimated time for service restoration as of this posting.

Posted in Status Announcements | Comments Off on [INPROGRESS] VPN Service Down