[ANNOUNCE] Apogee Wireless Changes

Apogee’s Engineering Team has made a decision to change our SSID’s/Network names within the next week and now all schools will have 2 network SSID’s instead of 1.  The main reason for the change was incompatibility between the 2.4Ghz wireless devices and 5 Ghz wireless devices.

  • MyResNet Legacy-2.4 Ghz devices; if a device is 2.4 ghz only this will be the only network they will see.
  • MyResNet-For 5ghz devices
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[ANNOUNCE] Apogee Maintenance 7/27/16

• Reason for Upcoming Maintenance: (APOGEE MAINTENANCE)
• Maintenance Start Date: (Wednesday, 7/27/2016)
• Maintenance Start: (09:00 PM EDT)
• Maintenance End: (6:00 AM EDT)
• Expected Duration: (9 Hour)
• Impact: (Users will experience interruptions in service while we complete the maintenance activities; the interruptions are expected to be 1-2 hours of downtime intermittent during maintenance window total)

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[ANNOUNCE] Office 365

To the Campus Community:

In the coming weeks CTS will be working to convert the campus Calendar and E-mail systems to Microsoft Office 365.  This is a major upgrade which sees us migrating away from locally-hosted servers to a cloud-based service supported by Microsoft.  Advantages include greater reliability, better integration over time with existing and new services, and an improved user interface. CTS will automatically migrate existing e-mail and calendar data to make the transition as easy as possible.

There are multiple ways to access Office 365. The most popular will likely be the Outlook Web Interface since this is available from any location and any computer on the Internet, and thus will replace Bearmail and SOGo. Outlook is also available as an app similar in overall functionality to Apple Mail or Thunderbird. CTS is in the process of deploying this app to all campus-owned faculty/staff computers as part of the upgrade to Office 2016, which is ongoing.  CTS will appreciate your patience and cooperation when we contact you to schedule your upgrade.  Once fully deployed, the Outlook Web Interface and the Outlook app will be the only campus-supported means for accessing Office 365. The app is available for MacOS, Windows, iOS (free), and Android (free).

Answers to frequently asked questions about this project and other information can be found here:

O365 FAQs

The migration will begin next week and will take several weeks to complete.  We will let you know ahead of time when you are being migrated to the new system. Instructions for accessing Office 365 will be provided at that time.

Sincerely,

Computing & Technology Services

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[ANNOUNCE] Banner/BearPAWS/BearDeN down Mon. 7/25 5am-7am

ITEC will be installing Oracle Apr PSU in production on Monday July 25 from 5:00-7:00am. Banner/BearPAWS/BearDeN will be down during the patching.

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[ANNOUNCE] Banner/BearPAWS/BearDeN down Wed. 7/20 mid-7:00am

ITEC will be performing OS and Firmware maintenance on Wednesday July 20th from 12:00am-7:00am. During this time Banner/BearPAWS/BearDeN will be unavailable.

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[ANNOUNCE] Banner/BearPAWS/BearDeN down today 5:00pm-6:00pm

SICAS will install software patches beginning at 5:00pm today which will render Banner/BearPAWS/BearDeN unavailable for approximately 1 hour.

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[UPDATE] Banner Finance Unavailable

The processes that were necessary to close the fiscal year have been completed. The feed to Finance took longer than expected to run, however it appears to have run without errors.

The Business Affairs office will need to validate the financial data before we can mark this issue as resolved with 100% confidence. However, current indicators are that all is working correctly in the Banner Finance and Accounts Receivable modules.

Users using those modules should now be able to complete their routine tasks in Banner without incident.

Once again, we thank you for your patience during this time.

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[UPDATE] Banner Finance Unavailable

Issues may still be persisting with Banner Finance and Accounts Receivable, however maintenance will occur tonight after business hours that should rectify all outstanding issues and complete the closing of the fiscal year.

A further update will be posted later tonight to indicate the state of the Banner systems.

Thank you for your patience.

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[INPROGRESS] Banner Finance Unavailable

The closing of the fiscal year in Banner begin on Friday July 1st but technical issues were encountered that prevented the entire process from completing successfully.

Work is on-going to resolve the issues and complete the closing process. Users should be aware that Banner Finance and Accounts Receivables functionality may be unavailable while these issues are on-going. Users are advised to refrain from using Banner functionality in those areas until these issues have been resolved.

Further updates will be posted as new information becomes available.

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[COMPLETE] Moodle maintenance window

Moodle maintenance is complete. Thank you for your patience.

If you encounter problems, please file a trouble ticket at http://www.potsdam.edu/cts/services/helpform.cfm. Select “Email” for Service Category (there is no Moodle category), fill in the fields and select “Problem” for Request Type.

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[UPDATE] Moodle maintenance window (downtime)

The Moodle maintenance announced on Thursday is ongoing. Some processes are taking longer to complete than expected. It now looks like completion will not be significantly earlier than the scheduled 10 am completion time.

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[ANNOUNCE] Moodle maintenance window (downtime)

The Moodle maintenance announced on Thursday has begun. Moodle will be taken offline shortly. An announcement will be posted when service resumes, which is expected to be 10:00 am today at latest, and possibly much earlier.

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[ANNOUNCE] Moodle maintenance window (downtime)

Maintenance will be performed on the College’s moodle server this Saturday morning (6/25) beginning at 6:00 am. During the maintenance moodle will be unavailable. Maintenance should be done by 10:00 am and possibly much earlier. Messages will be posted just prior to the start of maintenance and when it is complete.

This is in preparation for a migration of our Moodle LMS to a more stable and performant platform later this summer.

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[COMPLETE] E-mail Maintenance

The final synchronization of user e-mail from before the Memorial Day outage is now complete. Users may have seen messages that had been moved or deleted since the outage re-appear as a result of this process. Any users still missing messages should make a report to the CTS Helpdesk: helpdesk@potsdam.edu

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[ANNOUNCE] Banner Maintenance Saturday June 18, 2016.

Production Banner will be unavailable between the hours of 9:00 AM and Noon, on Saturday 6/18/16. SICAS will be applying for software updates during this time.

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