The Moodle maintenance announced on Thursday has begun. Moodle will be taken offline shortly. An announcement will be posted when service resumes, which is expected to be 10:00 am today at latest, and possibly much earlier.
Maintenance will be performed on the College’s moodle server this Saturday morning (6/25) beginning at 6:00 am. During the maintenance moodle will be unavailable. Maintenance should be done by 10:00 am and possibly much earlier. Messages will be posted just prior to the start of maintenance and when it is complete.
This is in preparation for a migration of our Moodle LMS to a more stable and performant platform later this summer.
The final synchronization of user e-mail from before the Memorial Day outage is now complete. Users may have seen messages that had been moved or deleted since the outage re-appear as a result of this process. Any users still missing messages should make a report to the CTS Helpdesk: email@example.com
Production Banner will be unavailable between the hours of 9:00 AM and Noon, on Saturday 6/18/16. SICAS will be applying for software updates during this time.
A handful of users have reported missing emails from the recent email outage. The emails in question range in-between the restoration of the email service and the restoration of users email boxes.
Beginning today, 6/14/16 at 4:00pm, CTS will be running a synchronization tool on all users email boxes to restore these emails. User access to email during this time will be unaffected. You may continue to use email as you normally would.
CTS will announce when the maintenance is complete.
The mail server is back up. CTS staff continue to monitor it closely.
Procedure is taking longer than anticipated. CTS continues to work on it.
The email server will be rebooted at 9:55 for a preventive procedure. It should be back up within 10 minutes.
There will be minor maintenance on the email server tonight (Tuesday, June 7) at 7:00pm, as a preparation step for the migration to Office365 later this summer.
This announcement is to alert users to the possibility of slow email response between 7 and 8:00 pm, though it is expected that there will be no slowdowns or user-visible effects.
• Reason for Upcoming Maintenance: (Software Upgrade)
• Maintenance Date: (Tuesday, 6/7/2016)
• Maintenance Start: (06:01 AM CDT)
• Maintenance End: (12:00 PM CDT)
• Expected Duration: (6 hours)
• Details: The upgrade will require two reboots of core systems.)
• Impact: There will be 2 reboots that will last 15 to 20 minutes each reboot. Service will be impacted during the reboots.
Access to employment.potsdam.edu for administrative (SPOLR) users of the site has been restored. All functions of the site should now be working as expected. Thank you for your patience while CTS worked with the vendor to isolate and fix the problem.
The transfer of old email and mailbox folders, from the old email server to the new, is complete. If you are still missing email messages or folders, please try logging out of email in all windows that are open on your email (don’t just close the window — actually log out), and then logging back in. If this does not work, or you have any other issues, please contact the Helpdesk at ext. 4444, or email (if it’s working!) firstname.lastname@example.org.
CTS has received reports that logins to the employment.potsdam.edu portal are not working for SPOLR users. The vendor has been contacted and CTS and the vendor are working toward restoring access as promptly as possible.
The announcement a few minutes ago, that the email outage was over, relates only to the downtime needed to make some tuning adjustments on the mail server (to fix the problem of some users receiving timeout errors when checking mail).
The restoration of email from before last week’s crash is ongoing. Current expectation, based on data transfer rates seen recently, is that all mailbox restorations should be complete within 24 hours.
Emergency email server adjustments are complete. Problems with retrieving mail should be resolved. If you are still experiencing problems with email, please report them to the Helpdesk at extension 4444.