[FYI] Changes In 315 Area Code Dialing

All Customers with a New York 315 Area Code Must Dial Area Code + Telephone Number For all Local Calls Beginning February 11, 2017

What is the new dialing procedure?

To complete calls within the 315 area code region, the new dialing procedure requires callers to dial area code + telephone number. This means that all calls in the 315 area code that are currently dialed with seven digits will need to be dialed using ten digits, that is, the area code + telephone number. The same dialing procedure will apply to telephone numbers assigned to the new 680 area code.

Who will be affected?

 The 315 area code covers the west-central portion of New York serving communities such as Syracuse, Utica and Watertown. The new 680 area code will serve the same geographic area currently served by the existing 315 area code.

Why is the change necessary?

To ensure a continuing supply of telephone numbers, the 680 area code is being added to the area served by the 315 area code. Since two area codes will now serve the same geographic region, the area code must be used when dialing any telephone number – including calls within the same area code,

Beginning March 11, 2017, new telephone lines or services may be assigned numbers with the new 680 area code. Callers must also use the new dialing procedure for local calls in the new 680 area code.

When will the change become mandatory?

Beginning February 11, 2017, you must use the new dialing procedure for all local calls. lf you do not use the new dialing procedure, your call will not be completed, and a recording will instruct you to hang up and dial again. However, all customers should begin using the new dialing procedure before February 11, 2017.

What will you need to do?

ln addition to changing your dialing procedures, all services, automatic dialing equipment, or other types of equipment that are programmed to dial a 7-digit number will need to be reprogrammed to use the new dialing procedure. Some examples are stored telephone numbers in contact lists in wireless phones, PBXs, fax machines, lnternet dial-up numbers, speed dialers, call forwarding settings, voicemail services, etc., as well as Medical alert devices, safety alarm security systems and gates, ankle monitors or other similar equipment must be programmed to use 10-digit dialing. Many systems operate on 10-digit dialing by default but some older equipment may still use 7-digits. Please contact your medical alert or security provider if you do not know whether your equipment needs to be reprogrammed to accommodate the upcoming change to ’10-digit dialing. You may also want to check your website, business stationery and advertising materials, printed checks, contact information, and your personal or pet lD tags to ensure the area code is included.

What will remain the same?

Your telephone number, including current area code, will not change.

  • The price of a call, coverage area, 0r other rates and services will not change due to the overlay.
  • What is a local call now will remain a local call regardless of the number of digits dialed.
  • You will continue to dial 1+ area code + telephone number for all calls to other area codes (outside of 315 and 680).
  • You can still dial just three digits to reach 911.
  • If, 211, 311, 411, 51 1, 611, 711 or 811 are currently available in your community you will still dial these codes with just three digits.
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[RESOLVED] Moodle Unavailable

moodle.potsdam.edu is once again reachable.  If you are still having trouble reaching the site, quit and re-load your web browser.

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[ANNOUNCE] Banner/BearPAWS/BearDeN went down unexpectedly last night

ITEC reported an incident with our Banner servers Wednesday 1/18 between 10pm and 6:30am 1/19. The systems are up and seem to be running fine now however, if you experience any problems related to the down time or Banner/BearPAWS/BearDeN not working properly, please submit a HelpDesk ticket.

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[IN PROGRESS] Moodle Unreachable

moodle.potsdam.edu is currently unreachable.  CTS is working with our Moodle Administrator and hosting provider to determine the problem and see to its resolution.

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[UPDATE] Access to library site (Update)

Correction: the error page you may encounter begins with “Unknown LibGuides domain”. If you get this error, try going to http://potsdam.libguides.com/home instead.

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[INPROGRESS] Access to library site

The library site is undergoing maintenance, and attempts to reach it may instead result in an error page that says “The requested site could not be found. Please double-check the domain …”.

If you need access to the library’s home page tonight but get this message, please try http://potsdam.libguides.com/home instead.

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[ANNOUNCE] Banner/BearPAWS/BearDeN down Feb 22, 2017 12am-7am

ITEC will be taking down production Banner servers for O/S firmware updates on February 22nd, 2017 from 12:00am – 7:00am. During this time Banner, BearPAWS and BearDeN will be unavailable. This maintenance was originally scheduled for February 24th.

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Important Message from CTS

All areas of CTS will be CLOSED on Monday, January 16, 2017 for Dr. Martin Luther King Jr. Day, since there are no classes in session. If you have any questions, please contact Katelyn Steele at x2655.

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[COMPLETE] EMS Software Upgrade Friday 01/06/2017

The EMS software upgrade is complete.

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[RESOLVED] Phone Issues

Lingering issues with our phone system after yesterday’s unexpected power outage have been resolved.  If you continue to experience problems with your desk phone, please report it to the CTS Helpdesk: helpdesk@potsdam.edu

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[RESOLVED] Moodle service restored

Moodle service has been restored. This morning’s problem was at the hosting vendor’s site, and has been fixed.

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[IN PROGRESS] Phone Service Issues

Some aspects of phone service continue to be unavailable after this morning’s unexpected power outage, including Voice Mail.  CTS is aware of the problem and is working to resolve it.

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[RESOLVED] Network/Phone Issues

Network and phone service has been restored.  If you continue to experience problems with services or devices, please contact the CTS Helpdesk: 315-267-4444 or helpdesk@potsdam.edu

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Network/Phone issues

The Campus is experiencing some network and phone issues as a result of the unexpected power outage this morning. Technicians are investigating and working on the problem. 

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[ANNOUNCE] BearDeN Software Upgrade Sunday Jan. 8, 2017

BearDeN will be offline on Sunday Jan. 8, 2017 from 7:00 am until 4:00 pm for a software upgrade.

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