Month: September 2015

CTS (Computing & Technology Services) has been working diligently in the last year to upgrade the campus data network. This past summer we began the upgrade and expansion of our administrative WiFi network.  Work continues, but CTS would like you to be aware of the following: There are now two wireless networks:  W@SP and W@SPBYOD W@SP (Wireless @ SUNY Potsdam) is our old network and is available in all the same places it was last year.  It will remain on until the new system is completely active. W@SPBYOD is new and is available in some buildings (list below). When you join this network, you will be asked to log in using your CCA username and password.  Guests will be presented with the opportunity to register for limited access using any valid e-mail address. The new network is available now in the following buildings: Barrington Student Union Carson Hall Crane Commons Crumb Library Dunn Hall Flagg Hall Kellas Hall MacVicar Hall Morey Hall Physical Plant Complex Stillman Hall Timerman Hall You may notice new access points in other buildings, but they are still being tested and configured.  As new buildings come online, announcements will be made to the Network and Systems Status Blog [ http://blogs.potsdam.edu/network  ] and to the CTS Twitter and Facebook feeds. If you have trouble connecting your wireless device to the new network, please report it to the CTS Helpdesk by sending e-mail to helpdesk@potsdam.edu In other exciting news, Apogee has replaced Time Warner as the Internet provider in our residence halls.  To use Apogee’s network you must register and create an account at http://myresnet.com. Problems accessing or using Apogee’s service should be directed to Apogee Technical Support by calling 855-410-7380

The reboot of the server is complete.

The email server is being rebooted to correct a memory issue.

Printing services have been restored. Computers still unable to print may need to be restarted.

We are experiencing difficulty with our print server. Printing is offline until further notice. Technicians are working on the problem. PLEASE refrain from printing in the meantime. Do NOT re-print until service is restored. Thank you./

We’d like to invite you to apply for a job at our Helpdesk in Stillman Hall if you have been awarded Federal Work Study. We have one position available. We provide technology support for the campus. You don’t need to be a computer wiz to work for us. All we ask is a willingness to learn, the ability to retain information, and an interest in technology. If you have a computer and have installed your own software/printer/or other device, that’s a great start. We have a PDF that you can download and fill out electronically or bring into the Helpdesk. http://www.potsdam.edu/cts/news/studentemployment.cfm

All services have been restored.

Email, the Helios file server, SHS systems, and lab/classroom printing are unexpectedly down this morning.  CTS staff is aware of the problem and is working on restoring the services.

Network and Phone service in Kellas has been restored.

We are experiencing data network and phone issues in Kellas Hall. The problem is being investigated.