Month: August 2016

With the new academic year underway, CTS is experiencing an upswing in the number of trouble tickets.  It is especially high given the migration to Office 365.  Please continue submitting your reports and/or questions directly to the CTS Helpdesk, either by sending e-mail to helpdesk@potsdam.edu or by calling 315-267-4444.  We will get back to you as quickly as we can. IMPORTANT: If you are sent to voice mail, leave a message! Do not hang up and call back. Voice mail messages are automatically sent as e-mail to the Helpdesk, and Helpdesk staff retrieve and triage those messages very quickly.

There is a problem with our voice messaging system that will cause Message Waiting indicators on phones to not function properly (either will not light up when there IS a message waiting, or not turn OFF when there are none). This appears to be a system wide issue and we are pursuing a resolution. We appreciate your patience, and in the meantime, please check your voice mails regularly to ensure none are missed.

We’ve been getting a lot questions about creating “Address Groups” in Outlook.  Outlook calls this feature a “Contact List”.  Here is a link to instructions that will show you how to create a Contact List using the Outlook Web interface: O365 Creating Contact Lists (web)

Dear Campus Community, The Moodle maintenance window scheduled for Friday August 26th to Saturday August 27th has been canceled. Moodle will remain available over the weekend. Please continue to prepare your Fall 2016 courses as you normally would. We continue to work on unresolved issues in the migration process. A final cutover date will be determined and announced at a later date. Thank you, CTS

As we gear up for another academic year, CTS reminds the campus community: All questions about or problems with any CTS-provided and/or –supported device or service should be directed to the CTS Helpdesk: helpdesk@potsdam.edu , 315-267-4444.  If you are directed to voice mail, leave a message with contact information to ensure the fastest response to your report or inquiry. Thank you for helping us to help you!

ACTIVE students have been migrated to Office 365 and should have all received a final message on our old mail server.  If you are an active student and can not log in to Office 365 at portal.office.com, please contact the CTS Helpdesk at helpdesk@potsdam.edu or 315-267-4444.  If you are directed to voice mail, leave a message with contact information and someone will return your call. GRADUATED students (Alumni) will be migrated in groups this week.  If you are an alumnus, do not attempt to use Outlook/Office 365 until you receive notification that you have been migrated.

Here are instructions for creating an e-mail signature in the web version of Outlook: http://blogs.potsdam.edu/network/o365-creating-an…ture-web-version/

Moodle maintenance is complete. Technical difficulties resulted in it taking an hour longer than anticipated. Our apologies, and thank your for your understanding. The maintenance should allow CTS to make a faster and smoother transition to the hosted Moodle service planned for this Fall semester.

There have been unexpected problems encountered during the moodle maintenance. Announcements will be made periodically or when service is restored.

The Moodle outage announced earlier today will commence in approximately five (5) minutes. Please wrap up any activity and log out at soon as possible. Another announcement will be sent when the maintenance is over, which should be within a half hour.