[RESOLVED] Resolved: On-Campus Service Interruption

Our phone service provider has reported that the off-campus connection problem has been identified and remedied, allowing calls from all wireless networks to one again connect to campus. Anyone who encounters continued problems reaching campus from a wireless carrier is urged to contact the Telcom Office via email at telcom@potsdam.edu. Thanks you for your patience during this service interruption.

On-Campus Service Interruption

CTS-TelCom has received reports of cell phone callers being unable to reach on-campus destinations. We have opened a trouble ticket with our Service Provider to ensure the integrity of our campus connections. Please be advised that these failures may be caused by circuit failures un-related to our campus infrastructure and are beyond our control. CTS-TelCom will post updates as available.

[REMINDER] Phishing E-mails!

CTS reminds users that encountering phishing e-mails is commonplace when you have an account anywhere: your bank, Netflix, Google, and yes, SUNY Potsdam. We have a page that can help you understand what these e-mails are and how you can protect yourself from being tricked into giving your sensitive information to criminals: http://www.potsdam.edu/cts/services/office365/phishing We dissect a couple of phishing e-mails and show you what to look for as well as answer some frequently asked questions.

[FYI] Changes In 315 Area Code Dialing

All Customers with a New York 315 Area Code Must Dial Area Code + Telephone Number For all Local Calls Beginning February 11, 2017 What is the new dialing procedure? To complete calls within the 315 area code region, the new dialing procedure requires callers to dial area code + telephone number. This means that all calls in the 315 area code that are currently dialed with seven digits will need to be dialed using ten digits, that is, the area code + telephone number. The same dialing procedure will apply to telephone numbers assigned to the new 680 area code. Who will be affected?  The 315 area code covers the west-central portion of New York serving communities such as Syracuse, Utica and Watertown. The new 680 area code will serve the same geographic area currently served by the existing 315 area code. Why is the change necessary? To ensure a continuing supply of telephone numbers, the 680 area code is being added to the area served by the 315 area code. Since two area codes will now serve the same geographic region, the area code must be used when dialing any telephone number – including calls within the same area code, Beginning March 11, 2017, new telephone lines or services may be assigned numbers with the new 680 area code. Callers must also use the new dialing procedure for local calls in the new 680 area code. When will the change become mandatory? Beginning February 11, 2017, you must use the new dialing procedure for all local calls. lf you do not use the new dialing procedure, your call will not be completed, and a recording will instruct you to hang up and dial again. However, all customers should begin using the new dialing procedure before February 11, 2017. What will you need to do? ln addition to changing your dialing procedures, all services, automatic dialing equipment, or other types of equipment that are programmed to dial a 7-digit number will need to be reprogrammed to use the new dialing procedure. Some examples are stored telephone numbers in contact lists in wireless phones, PBXs, fax machines, lnternet dial-up numbers, speed dialers, call forwarding settings, voicemail services, etc., as well as Medical alert devices, safety alarm security systems and gates, ankle monitors or other similar equipment must be programmed to use 10-digit dialing. Many systems operate on 10-digit dialing by […]