Monthly Archives: January 2017

Lincoln’s Birthday Holiday

Areas of CTS that will be OPEN on Monday, February 13, 2017 for Lincoln’s Birthday. Administration & Operations, Stillman Hall Administrative Information Systems (AIS), Stillman Hall Academic Computing, Stillman Hall HelpDesk, Stillman Hall Host Services (HS) , Stillman Hall Network, … Continue reading

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[RESOLVED] Resolved: On-Campus Service Interruption

Our phone service provider has reported that the off-campus connection problem has been identified and remedied, allowing calls from all wireless networks to one again connect to campus. Anyone who encounters continued problems reaching campus from a wireless carrier is … Continue reading

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On-Campus Service Interruption

CTS-TelCom has received reports of cell phone callers being unable to reach on-campus destinations. We have opened a trouble ticket with our Service Provider to ensure the integrity of our campus connections. Please be advised that these failures may be … Continue reading

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[REMINDER] Phishing E-mails!

CTS reminds users that encountering phishing e-mails is commonplace when you have an account anywhere: your bank, Netflix, Google, and yes, SUNY Potsdam. We have a page that can help you understand what these e-mails are and how you can protect … Continue reading

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[ANNOUNCE] Banner/BearPAWS/BearDeN down Monday Jan 30th 5am-7am

ITEC needs to reboot our Banner server potodb001 to issue a NIC change to the cluster node it resides on. During this time Banner, BearPAWS and BearDeN will be unavailable.

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[FYI] Changes In 315 Area Code Dialing

All Customers with a New York 315 Area Code Must Dial Area Code + Telephone Number For all Local Calls Beginning February 11, 2017 What is the new dialing procedure? To complete calls within the 315 area code region, the … Continue reading

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[RESOLVED] Moodle Unavailable

moodle.potsdam.edu is once again reachable.  If you are still having trouble reaching the site, quit and re-load your web browser.

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[ANNOUNCE] Banner/BearPAWS/BearDeN went down unexpectedly last night

ITEC reported an incident with our Banner servers Wednesday 1/18 between 10pm and 6:30am 1/19. The systems are up and seem to be running fine now however, if you experience any problems related to the down time or Banner/BearPAWS/BearDeN not … Continue reading

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[IN PROGRESS] Moodle Unreachable

moodle.potsdam.edu is currently unreachable.  CTS is working with our Moodle Administrator and hosting provider to determine the problem and see to its resolution.

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[UPDATE] Access to library site (Update)

Correction: the error page you may encounter begins with “Unknown LibGuides domain”. If you get this error, try going to http://potsdam.libguides.com/home instead.

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[INPROGRESS] Access to library site

The library site is undergoing maintenance, and attempts to reach it may instead result in an error page that says “The requested site could not be found. Please double-check the domain …”. If you need access to the library’s home … Continue reading

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[ANNOUNCE] Banner/BearPAWS/BearDeN down Feb 22, 2017 12am-7am

ITEC will be taking down production Banner servers for O/S firmware updates on February 22nd, 2017 from 12:00am – 7:00am. During this time Banner, BearPAWS and BearDeN will be unavailable. This maintenance was originally scheduled for February 24th.

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Important Message from CTS

All areas of CTS will be CLOSED on Monday, January 16, 2017 for Dr. Martin Luther King Jr. Day, since there are no classes in session. If you have any questions, please contact Katelyn Steele at x2655.

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[COMPLETE] EMS Software Upgrade Friday 01/06/2017

The EMS software upgrade is complete.

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[RESOLVED] Phone Issues

Lingering issues with our phone system after yesterday’s unexpected power outage have been resolved.  If you continue to experience problems with your desk phone, please report it to the CTS Helpdesk: helpdesk@potsdam.edu

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