Author Archives: majorsl

[REMINDER] Phishing E-mails!

CTS reminds users that encountering phishing e-mails is commonplace when you have an account anywhere: your bank, Netflix, Google, and yes, SUNY Potsdam. We have a page that can help you understand what these e-mails are and how you can protect … Continue reading

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[FYI] Changes In 315 Area Code Dialing

All Customers with a New York 315 Area Code Must Dial Area Code + Telephone Number For all Local Calls Beginning February 11, 2017 What is the new dialing procedure? To complete calls within the 315 area code region, the … Continue reading

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[O365] Working With File Attachments

One of the new features of Office 365 is the way file attachments are handled when you make use of your included OneDrive cloud storage or when someone that has OneDrive shares a file with you. When composing a new … Continue reading

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Work Study Positions Available for the Fall Semester!

We’d like to invite you to apply for a job at our Helpdesk in Stillman Hall if you have been awarded Federal Work Study at Potsdam. You don’t need to be a computer wiz to work for us. All we … Continue reading

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[ANNOUNCE] Apogee Wireless Changes

Apogee’s Engineering Team has made a decision to change our SSID’s/Network names within the next week and now all schools will have 2 network SSID’s instead of 1.  The main reason for the change was incompatibility between the 2.4Ghz wireless devices … Continue reading

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[ANNOUNCE] Apogee Maintenance 7/27/16

• Reason for Upcoming Maintenance: (APOGEE MAINTENANCE) • Maintenance Start Date: (Wednesday, 7/27/2016) • Maintenance Start: (09:00 PM EDT) • Maintenance End: (6:00 AM EDT) • Expected Duration: (9 Hour) • Impact: (Users will experience interruptions in service while we … Continue reading

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[ANNOUNCE] Email Maintenance

A handful of users have reported missing emails from the recent email outage. The emails in question range in-between the restoration of the email service and the restoration of user’s email boxes. Beginning today, 6/14/16 at 4:00pm, CTS will be … Continue reading

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[ANNOUNCE] Apogee Maintenance

• Reason for Upcoming Maintenance: (Software Upgrade) • Maintenance Date: (Tuesday, 6/7/2016) • Maintenance Start: (06:01 AM CDT) • Maintenance End: (12:00 PM CDT) • Expected Duration: (6 hours) • Details: The upgrade will require two reboots of core systems.) … Continue reading

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Apogee Maintenance Tuesday 3/15

Apogee will have an upcoming maintenance at their colocation in Albany which will affect service at SUNY Potsdam.  Reason for Upcoming Maintenance: (Replacing the A10 routers) • Area Affected: (NYColo) • Maintenance Date: (Tuesday, 3/15/2016) • Maintenance Start: (05:00 AM EST) … Continue reading

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Authentication Issues-Multiple Services Affected

Our authentication/directory system is experiencing service issues currently. Systems that require authentication, including printing, are affected. We are working to resolve the issue.

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[ANNOUNCE] Banner/BearPAWS/BearDeN/BDMS Maintenance

ITEC will be performing OS and firmware updates to the PROD servers for Banner and DegreeWorks on Wednesday 2/24 from 12:00am-7:00am. This means Banner/BearPAWS/BearDeN/BDMS will be down during that timeframe.

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Work Study Positions Available!

We’d like to invite you to apply for a job at our Helpdesk in Stillman Hall if you have been awarded Federal Work Study at Potsdam. You don’t need to be a computer wiz to work for us. All we … Continue reading

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[ANNOUCE] VPN Service Upgrade

On December 21st 2015, CTS will discontinue Potsdam’s legacy VPN services. Both VPN and the limited use OpenVPN solutions have been replaced with an updated and more secure service. To continue to use VPN the new system requires a straightforward installation of … Continue reading

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[RESOLVED] E-Mail Service

E-Mail service as been restored.

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[INPROGRESS] E-Mail Unavailable

E-mail is currently unavailable. Technicians are working to isolate the issue and restore service.

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