Author Archives: Rom

[Complete] Network Maintenance

Network equipment has been updated. The maintenance window is closed. 

Posted in Status Announcements | Comments Off on [Complete] Network Maintenance

[UPDATE] Network Maintenance

Network maintenance is still in progress. 

Posted in Status Announcements | Comments Off on [UPDATE] Network Maintenance

[ANNOUNCE] Network Maintenance This Evening

Maintenance on core network electronics will be performed this evening between 7:00 P. M. and 9:00 P. M.  No connectivity issues are anticipated.  An update will be posted when maintenance is complete.

Posted in Status Announcements | Comments Off on [ANNOUNCE] Network Maintenance This Evening

[REMINDER] Helpdesk Phone Number

The CTS Helpdesk’s “new” (for almost three years now) phone number is 315-267-4444.  As of this week, the old number (x-2083) will no longer reach the Helpdesk.  Callers will hear a message informing them of the new number and instructing them … Continue reading

Posted in Status Announcements | Comments Off on [REMINDER] Helpdesk Phone Number

[RESOLVED] E-mail Delays

The problem causing the e-mail backlog has been resolved.  Mail is being delivered.

Posted in Status Announcements | Comments Off on [RESOLVED] E-mail Delays

[IN PROGRESS] E-mail Delays

We are experiencing e-mail delays again this morning.  Technicians are aware of and working on the problem.

Posted in Status Announcements | Comments Off on [IN PROGRESS] E-mail Delays

[RESOLVED] E-mail delays

E-mail pass through our anti-spam appliance slowed down dramatically this morning.  The cause has been found and corrected.  Mail backlog is now being delivered.

Posted in Status Announcements | Comments Off on [RESOLVED] E-mail delays

[O365] App Launcher Issue

From Microsoft: Users may be unable to view some app launcher tiles within Outlook on the web. Current status: We’re investigating an issue in which users may be unable to view app launcher tiles within Outlook on the web. Scope … Continue reading

Posted in Status Announcements | Comments Off on [O365] App Launcher Issue

Microsoft Office Now Available for Download

Computing and Technology Services has activated Microsoft ProPlus licensing for all active campus employees and students.  In addition to all of the existing features of Office 365, which includes cloud/online versions of Microsoft Word, PowerPoint, and Excel, ProPlus allows employees … Continue reading

Posted in Status Announcements | Comments Off on Microsoft Office Now Available for Download

[RESOLVED] Moodle Unavailable

moodle.potsdam.edu is once again reachable.  If you are still having trouble reaching the site, quit and re-load your web browser.

Posted in Status Announcements | Comments Off on [RESOLVED] Moodle Unavailable

[IN PROGRESS] Moodle Unreachable

moodle.potsdam.edu is currently unreachable.  CTS is working with our Moodle Administrator and hosting provider to determine the problem and see to its resolution.

Posted in Status Announcements | Comments Off on [IN PROGRESS] Moodle Unreachable

[RESOLVED] Phone Issues

Lingering issues with our phone system after yesterday’s unexpected power outage have been resolved.  If you continue to experience problems with your desk phone, please report it to the CTS Helpdesk: helpdesk@potsdam.edu

Posted in Status Announcements | Comments Off on [RESOLVED] Phone Issues

[IN PROGRESS] Phone Service Issues

Some aspects of phone service continue to be unavailable after this morning’s unexpected power outage, including Voice Mail.  CTS is aware of the problem and is working to resolve it.

Posted in Status Announcements | Comments Off on [IN PROGRESS] Phone Service Issues

[RESOLVED] Network/Phone Issues

Network and phone service has been restored.  If you continue to experience problems with services or devices, please contact the CTS Helpdesk: 315-267-4444 or helpdesk@potsdam.edu

Posted in Status Announcements | Comments Off on [RESOLVED] Network/Phone Issues

Network/Phone issues

The Campus is experiencing some network and phone issues as a result of the unexpected power outage this morning. Technicians are investigating and working on the problem. 

Posted in Status Announcements | Comments Off on Network/Phone issues