Author Archives: Rom

Microsoft Office Now Available for Download

Computing and Technology Services has activated Microsoft ProPlus licensing for all active campus employees and students.  In addition to all of the existing features of Office 365, which includes cloud/online versions of Microsoft Word, PowerPoint, and Excel, ProPlus allows employees … Continue reading

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[RESOLVED] Moodle Unavailable

moodle.potsdam.edu is once again reachable.  If you are still having trouble reaching the site, quit and re-load your web browser.

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[IN PROGRESS] Moodle Unreachable

moodle.potsdam.edu is currently unreachable.  CTS is working with our Moodle Administrator and hosting provider to determine the problem and see to its resolution.

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[RESOLVED] Phone Issues

Lingering issues with our phone system after yesterday’s unexpected power outage have been resolved.  If you continue to experience problems with your desk phone, please report it to the CTS Helpdesk: helpdesk@potsdam.edu

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[IN PROGRESS] Phone Service Issues

Some aspects of phone service continue to be unavailable after this morning’s unexpected power outage, including Voice Mail.  CTS is aware of the problem and is working to resolve it.

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[RESOLVED] Network/Phone Issues

Network and phone service has been restored.  If you continue to experience problems with services or devices, please contact the CTS Helpdesk: 315-267-4444 or helpdesk@potsdam.edu

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Network/Phone issues

The Campus is experiencing some network and phone issues as a result of the unexpected power outage this morning. Technicians are investigating and working on the problem. 

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[COMPLETE] Systems Maintenance

The maintenance window is closed. Authentication to all systems is working. If you have trouble accessing campus systems, inform the CTS HelpDesk: helpdesk@potsdam.edu or 315-267-4444. Leave contact info so we can follow up. 

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[IN PROGRESS] Authentication Issues

We have many reports of user authentication issues with Outlook and other services and are investigating.

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[UPDATE] “I can’t find my e-mail.”

On Wednesday we published a post about things that might cause your e-mail to go “missing”.  Here’s another one: 5) Forwarding.  In Office 365 is it possible to have all of your incoming mail forwarded to another address.  When this … Continue reading

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[REMINDER] SMRT Shutting Down October 1, 2016

The office of Business Affairs has asked us to remind the campus that SUNY System Administration is shutting down account views in the SMRT system on October 1, 2016.  If you have access to view an account in SMRT and have not … Continue reading

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“I’m not getting my e-mails.”

We have had many reports, some direct, some anecdotal, of people not getting their e-mails in O365.  In almost all cases we have found that mail was being delivered directly to that user’s InBox in O365–but they weren’t finding it. … Continue reading

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[O365] Pasting lists of users into Mail

[The content of this page has been moved to our web page] http://www.potsdam.edu/cts/services/office365/addresslist

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[REMINDER] Leave a message

With the new academic year underway, CTS is experiencing an upswing in the number of trouble tickets.  It is especially high given the migration to Office 365.  Please continue submitting your reports and/or questions directly to the CTS Helpdesk, either … Continue reading

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[O365] Creating Contact Lists

We’ve been getting a lot questions about creating “Address Groups” in Outlook.  Outlook calls this feature a “Contact List”.  Here is a link to instructions that will show you how to create a Contact List using the Outlook Web interface: … Continue reading

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