Author Archives: Rom
Network equipment has been updated. The maintenance window is closed.
Network maintenance is still in progress.
Maintenance on core network electronics will be performed this evening between 7:00 P. M. and 9:00 P. M. No connectivity issues are anticipated. An update will be posted when maintenance is complete.
The CTS Helpdesk’s “new” (for almost three years now) phone number is 315-267-4444. As of this week, the old number (x-2083) will no longer reach the Helpdesk. Callers will hear a message informing them of the new number and instructing them … Continue reading
The problem causing the e-mail backlog has been resolved. Mail is being delivered.
We are experiencing e-mail delays again this morning. Technicians are aware of and working on the problem.
E-mail pass through our anti-spam appliance slowed down dramatically this morning. The cause has been found and corrected. Mail backlog is now being delivered.
From Microsoft: Users may be unable to view some app launcher tiles within Outlook on the web. Current status: We’re investigating an issue in which users may be unable to view app launcher tiles within Outlook on the web. Scope … Continue reading
Computing and Technology Services has activated Microsoft ProPlus licensing for all active campus employees and students. In addition to all of the existing features of Office 365, which includes cloud/online versions of Microsoft Word, PowerPoint, and Excel, ProPlus allows employees … Continue reading
moodle.potsdam.edu is once again reachable. If you are still having trouble reaching the site, quit and re-load your web browser.
moodle.potsdam.edu is currently unreachable. CTS is working with our Moodle Administrator and hosting provider to determine the problem and see to its resolution.
Lingering issues with our phone system after yesterday’s unexpected power outage have been resolved. If you continue to experience problems with your desk phone, please report it to the CTS Helpdesk: email@example.com
Some aspects of phone service continue to be unavailable after this morning’s unexpected power outage, including Voice Mail. CTS is aware of the problem and is working to resolve it.
Network and phone service has been restored. If you continue to experience problems with services or devices, please contact the CTS Helpdesk: 315-267-4444 or firstname.lastname@example.org
The Campus is experiencing some network and phone issues as a result of the unexpected power outage this morning. Technicians are investigating and working on the problem.