Category Archives: Status Announcements

[ANNOUNCE] EMS Software Upgrade Wednesday 02/22/2017

EMS will be unavailable from 4:30 – 5:00, today 2/22, for software upgrades.

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[ANNOUNCE] Banner/BearPAWS/BearDeN down Wednesday 2/22 12am-7am

ITEC will be performing routine firmware and OS patch maintenance on our servers Wednesday February 22nd from 12:00am to 7:00am. During this time Banner, BearPAWS and BearDeN will be unavailable.

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[FYI] Changes in 518 Area Code Dialing

All Customers with a New York 518 Area Code Must Dial Area Code + Telephone Number For all Local Calls Beginning August 19, 2017. What is the New York 518 / 838 area code overlay? An overlay is the addition … Continue reading

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[ANNOUNCE] Banner/BearPAWS/BearDeN down Wednesday 2/15 4am-7am

ITEC will be performing maintenance February 15 from 4:00-7:00am during which time Banner/BearPAWS/BearDeN will be unavailable. The estimated downtime is 10 minutes.

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Washington’s Birthday

All areas of CTS will be CLOSED on Monday, February 20, 2017 for Washington’s Birthday. Administration & Operations, Stillman Hall Administrative Information Systems (AIS), Stillman Hall Academic Computing, Stillman Hall HelpDesk, Stillman Hall Host Services (HS) , Stillman Hall Network … Continue reading

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Microsoft Office Now Available for Download

Computing and Technology Services has activated Microsoft ProPlus licensing for all active campus employees and students.  In addition to all of the existing features of Office 365, which includes cloud/online versions of Microsoft Word, PowerPoint, and Excel, ProPlus allows employees … Continue reading

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[ANNOUNCE] Banner/BearPAWS/BearDeN down Wednesday 2/22 12am-7am

ITEC will be performing routine firmware and OS patch maintenance on our servers Wednesday February 22nd from 12:00am to 7:00am. During this time Banner, BearPAWS and BearDeN will be unavailable.

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[ANNOUNCE] Banner/BearPAWS/BearDeN maintenance Wednesday 4am-7am

ITEC will be performing maintenance on our servers (NIC setting change) Wednesday February 8th from 4:00am – 7:00am. They are not expecting any downtime but as with any maintenance there is always that possibility. If we do have downtime, Banner, … Continue reading

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Lincoln’s Birthday Holiday

Areas of CTS that will be OPEN on Monday, February 13, 2017 for Lincoln’s Birthday. Administration & Operations, Stillman Hall Administrative Information Systems (AIS), Stillman Hall Academic Computing, Stillman Hall HelpDesk, Stillman Hall Host Services (HS) , Stillman Hall Network, … Continue reading

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[RESOLVED] Resolved: On-Campus Service Interruption

Our phone service provider has reported that the off-campus connection problem has been identified and remedied, allowing calls from all wireless networks to one again connect to campus. Anyone who encounters continued problems reaching campus from a wireless carrier is … Continue reading

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On-Campus Service Interruption

CTS-TelCom has received reports of cell phone callers being unable to reach on-campus destinations. We have opened a trouble ticket with our Service Provider to ensure the integrity of our campus connections. Please be advised that these failures may be … Continue reading

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[REMINDER] Phishing E-mails!

CTS reminds users that encountering phishing e-mails is commonplace when you have an account anywhere: your bank, Netflix, Google, and yes, SUNY Potsdam. We have a page that can help you understand what these e-mails are and how you can protect … Continue reading

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[ANNOUNCE] Banner/BearPAWS/BearDeN down Monday Jan 30th 5am-7am

ITEC needs to reboot our Banner server potodb001 to issue a NIC change to the cluster node it resides on. During this time Banner, BearPAWS and BearDeN will be unavailable.

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[FYI] Changes In 315 Area Code Dialing

All Customers with a New York 315 Area Code Must Dial Area Code + Telephone Number For all Local Calls Beginning February 11, 2017 What is the new dialing procedure? To complete calls within the 315 area code region, the … Continue reading

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[RESOLVED] Moodle Unavailable

moodle.potsdam.edu is once again reachable.  If you are still having trouble reaching the site, quit and re-load your web browser.

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