Category Archives: Status Announcements

[Complete] Network Maintenance

Network equipment has been updated. The maintenance window is closed. 

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[UPDATE] Network Maintenance

Network maintenance is still in progress. 

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[ANNOUNCE] Network Maintenance This Evening

Maintenance on core network electronics will be performed this evening between 7:00 P. M. and 9:00 P. M.  No connectivity issues are anticipated.  An update will be posted when maintenance is complete.

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[ANNOUNCE] Banner/BearPAWS/BearDeN down Saturday 3/25 9am-noon

SICAS will be installing patches/upgrades to the Banner database from 9:00am until noon on Saturday March 25th. During this time Banner/BearPAWS/BearDeN will be unavailable.

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[ANNOUNCE] EMS Software Upgrade Monday 03/20/2017

EMS will be unavailable from 4:00 – 5:00, today 3/20, for software upgrades.

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[REMINDER] Helpdesk Phone Number

The CTS Helpdesk’s “new” (for almost three years now) phone number is 315-267-4444.  As of this week, the old number (x-2083) will no longer reach the Helpdesk.  Callers will hear a message informing them of the new number and instructing them … Continue reading

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[FYI] Banner/Java Plug-In & Firefox

Firefox 52 was released recently and it includes two major changes: support for WebAssembly and the removal of support for NPAPI (Netscape Plugin API) plugins like Silverlight, Java, and others, with the exception of Flash. Because our version of Banner relies … Continue reading

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[RESOLVED] E-mail Delays

The problem causing the e-mail backlog has been resolved.  Mail is being delivered.

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[IN PROGRESS] E-mail Delays

We are experiencing e-mail delays again this morning.  Technicians are aware of and working on the problem.

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Bear Mobile Upgraded

Last evening Bear Mobile was updated. The app should automatically refresh with the new content. Should your app have trouble refreshing, you may need to do this manually. The procedure to refresh would be to select the “Switch School” option from the … Continue reading

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[RESOLVED] E-mail delays

E-mail pass through our anti-spam appliance slowed down dramatically this morning.  The cause has been found and corrected.  Mail backlog is now being delivered.

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[ANNOUNCE] EMS Software Upgrade Tuesday 3/7/2017

EMS will be unavailable from 4:00 – 5:30, today 3/7, for software upgrades.

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[O365] App Launcher Issue

From Microsoft: Users may be unable to view some app launcher tiles within Outlook on the web. Current status: We’re investigating an issue in which users may be unable to view app launcher tiles within Outlook on the web. Scope … Continue reading

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[ANNOUNCE] EMS Software Upgrade Wednesday 02/22/2017

EMS will be unavailable from 4:30 – 5:00, today 2/22, for software upgrades.

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[ANNOUNCE] Banner/BearPAWS/BearDeN down Wednesday 2/22 12am-7am

ITEC will be performing routine firmware and OS patch maintenance on our servers Wednesday February 22nd from 12:00am to 7:00am. During this time Banner, BearPAWS and BearDeN will be unavailable.

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