[ANNOUNCE] Banner/BearPAWS/BearDeN went down unexpectedly last night

ITEC reported an incident with our Banner servers Wednesday 1/18 between 10pm and 6:30am 1/19. The systems are up and seem to be running fine now however, if you experience any problems related to the down time or Banner/BearPAWS/BearDeN not working properly, please submit a HelpDesk ticket.

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[IN PROGRESS] Moodle Unreachable

moodle.potsdam.edu is currently unreachable.  CTS is working with our Moodle Administrator and hosting provider to determine the problem and see to its resolution.

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[UPDATE] Access to library site (Update)

Correction: the error page you may encounter begins with “Unknown LibGuides domain”. If you get this error, try going to http://potsdam.libguides.com/home instead.

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[INPROGRESS] Access to library site

The library site is undergoing maintenance, and attempts to reach it may instead result in an error page that says “The requested site could not be found. Please double-check the domain …”.

If you need access to the library’s home page tonight but get this message, please try http://potsdam.libguides.com/home instead.

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[ANNOUNCE] Banner/BearPAWS/BearDeN down Feb 22, 2017 12am-7am

ITEC will be taking down production Banner servers for O/S firmware updates on February 22nd, 2017 from 12:00am – 7:00am. During this time Banner, BearPAWS and BearDeN will be unavailable. This maintenance was originally scheduled for February 24th.

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Important Message from CTS

All areas of CTS will be CLOSED on Monday, January 16, 2017 for Dr. Martin Luther King Jr. Day, since there are no classes in session. If you have any questions, please contact Katelyn Steele at x2655.

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[COMPLETE] EMS Software Upgrade Friday 01/06/2017

The EMS software upgrade is complete.

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[RESOLVED] Phone Issues

Lingering issues with our phone system after yesterday’s unexpected power outage have been resolved.  If you continue to experience problems with your desk phone, please report it to the CTS Helpdesk: helpdesk@potsdam.edu

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[RESOLVED] Moodle service restored

Moodle service has been restored. This morning’s problem was at the hosting vendor’s site, and has been fixed.

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[IN PROGRESS] Phone Service Issues

Some aspects of phone service continue to be unavailable after this morning’s unexpected power outage, including Voice Mail.  CTS is aware of the problem and is working to resolve it.

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[RESOLVED] Network/Phone Issues

Network and phone service has been restored.  If you continue to experience problems with services or devices, please contact the CTS Helpdesk: 315-267-4444 or helpdesk@potsdam.edu

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Network/Phone issues

The Campus is experiencing some network and phone issues as a result of the unexpected power outage this morning. Technicians are investigating and working on the problem. 

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[ANNOUNCE] BearDeN Software Upgrade Sunday Jan. 8, 2017

BearDeN will be offline on Sunday Jan. 8, 2017 from 7:00 am until 4:00 pm for a software upgrade.

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[ANNOUNCE] EMS Software Upgrade Friday 01/06/2017

The EMS system will be offline on Friday 01/06/2017 from 4:00 – 4:30 PM for a software upgrade.

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[ANNOUNCE] Banner/BearPAWS/BearDeN down Feb 24, 2017 12am-7am

ITEC will be taking down production Banner servers for O/S firmware updates on February 24th, 2017 from 12:00am – 7:00am. During this time Banner, BearPAWS and BearDeN will be unavailable.

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