Posted on Friday, November 13th, 2009 at 3:20 pm under Uncategorized

Today is Friday the 13th and it also happens to be day two in our series on accessing the library’s services from home. These tips will work for anyone not just those incapacitated by illness.

Today’s Tip: Getting Reference Assistance

Thanks to technology getting reference assistance from a librarian is easier than ever. There are currently three ways to get help from a librarian without stepping foot into the building.

1. By chat– Use our instant messaging chat windows found
on the Ask a Librarian page or on any of our Subject Guides.

If you find that the librarian chat isn’t available when you have a question be sure to use the Ask Us 24/7 service also located on the Ask a Librarian page. Regardless of the time or day you will be connected with a librarian who can help answer your reference question.

2. By Email– Use this form or by sending us an email directly at library@potsdam.edu

3. By telephone– Give us a call; we are available to answer questions by phone during our Reference Desk hours. (315) 267-2485 in the Crumb Library and (315) 267-2451 in the Crane Library

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