Posted on 2018-09-17 15:05:21 by hubbarjl

The Drum Cartridges for the student use color printer (crbrefcl) are on their way. According to the shipping info they should be in sometime in the next couple of days. They should still function for a while without issue until the replacements arrive.

***PLEASE NOTE*** The Drum Cartridges are colored, they ARE NOT the same as the toner cartridges so make sure you read any warning messages about replacement very carefully.

Posted on 2018-09-13 16:35:28 by hubbarjl

The drum cartridges for the color printer are on order and should be in within a few days

Posted on 2018-08-30 16:14:06 by hubbarjl

A few computers, not all, but specifically the print only station closest to the helpdesk is not allowing printing from the mac side. Windows will allow printing. there is a ticket in with CTS. If you have someone report they cannot print on the mac side tell them to try the Windows side and email me the decal # on the back of the computer.

Posted on 2018-08-30 14:31:49 by hubbarjl

Printing is now available

Posted on 2018-08-30 13:03:18 by hubbarjl

Printing is temporarily down all over campus. We do not have an estimated time that it will be back up.

Posted on 2018-08-27 15:54:09 by hubbarjl

There will be a large number of password resets as is always the case with the start of the semester. The most important thing to remember is- the person MUST show you a VALID SUNY Potsdam ID. No other form of identification is acceptable. If they do not have one because they forgot it they will need to come back with it. If they lost it or don’t have one at all they must go to the PACES office on the 1st floor of Merritt Hall and get one.

Posted on 2018-05-03 12:52:37 by hubbarjl

Printer 2 is back and performing correctly

Posted on 2018-04-23 12:04:40 by hubbarjl

Printer 2 (crbstd-2) is not printing and is displaying an error message. I have put in a work ticket with CTS. They will most likely come and get it but it will not affect the other printers

Posted on 2018-04-12 15:26:55 by hubbarjl

There is an update that is downloading and installing on the student use computers. It is running on the dual boot screen, not on any specific OS. Unfortunately it seems to be taking 15 to 20 minutes and clicking “Stop” does not stop it. The only way to stop it is to do a hard restart of the computer then click “Stop” immediately when the update opens. However this only temporarily stops it, once the user logs out the update starts again. This is not a CTS update and there is nothing they can do about it. This is a Microsoft update from the company so we have no control over it. The only thing to do is let it run and finish installing

Posted on 2018-03-07 14:09:56 by hubbarjl

If there are any computers that request Windows activation when a patron logs in, I need the decal number of the computer to add to the ticket. Please email me the decal right away- Jim