Archive for September, 2013

Monday, September 23rd, 2013

CTS took the printer and ran 40-50 pages through the printer without incident. Whatever had been causing the issue no longer seems to be doing so. The printer has been returned and is functioning properly for the time being

Monday, September 23rd, 2013

crbstd-1 was repeatedly showing a paper jam although none could be found. CTS has taken the printer to the Helpdesk to troubleshoot it. Most likely a Dell Tech will need to come.

Thursday, September 19th, 2013

There have been several patrons who have been using the wi-fi before but now they cannot get on. Their computers say they are connected to w@sp but when you click on the network meter it says that it is searching for a network. Jeff at CTS has been notified and is looking into it. For now there is no fix until Jeff notifies us.

Monday, September 16th, 2013

The middle student use B&W printer (CRBSTD-2) has been taken to CTS to address the constant paper jams stemming from duplex printing. There is a ticket in on it however there is no time frame estimate

Monday, September 16th, 2013

It has been determined that the computer in the group study area against the pole in the center of the room is the cause of the code printing issue. It is due to upgrades made to the Mac OS for testing purposes. Romeyn is aware and is working on it. I have placed an out of order sign on the computer. Hopefully that will fix the issue for now

Thursday, September 5th, 2013

The B&W printers have been spewing out 50 or 60 pages of garbled code at a time. When they do this you must press the “Cancel” button on the printer itself. You will have to keep pressing it over and over until the printer stops printing the code. According to CTS this is a corrupt job that causes this. THey are aware of the issue but there is nothing that they can do about it right now unless we can determine who is printing the document which so far, we have been unsuccessful at

Wednesday, September 4th, 2013

The color printer is here and set up. Nothing procedurally has changed.

Tuesday, September 3rd, 2013

There is an ongoing issue with the Mac OS connecting to helios and mounting the home directory on the desktop. CTS is aware and is working on this issue. It is not unique to us, it is happening all over campus. Patrons can access helios by going to the menu headings at the top and clicking on the one that is titled “GO” then click on the title “Connect to server” that appears in the drop down menu. A window will open and they can select “Helios”. This will then connect the computer to the helios server for their access. However this is not possible for the Scanning station so for the time being anyone utilizing the scanner must have a USB drive to save to.