Archive for February, 2015

Tuesday, February 24th, 2015

The Dell Tech was unable to fix the printer. Dell will be shipping a replacement printer that should be here in a couple of days

Tuesday, February 24th, 2015

Printer #3 is still at CTS they are awaiting a replacement fuser for it.

Friday, February 20th, 2015

The Zeta Scanner has been returned and is functional. The weights attached to the top of the hood are a temporary fix and must stay there for now. There will be a more permanent solution coming

Wednesday, February 18th, 2015

The ZETA scanner has been sent to Maryland for repair, I should have an update later this week

Wednesday, February 18th, 2015

Printer 3 has a damaged fuser and continuously jams in the output roller. A ticket has been submitted and CTS has picked up the printer for repair

Wednesday, February 18th, 2015

The problem has been corrected and they are functioning correctly

Wednesday, February 11th, 2015

I was able to stop the process in printers 1 & 3, I am attempting to correct it in printer 4.

Wednesday, February 11th, 2015

Printers 3 and 4 repeatedly initialize. THey do print but periodically the initialization interrujpts it momentarily. I have been unable to stop it so I notified CTS and asked them to look into the server for a bad print job.

Monday, February 9th, 2015

Due to the problems the scanner was experiencing, the company has taken the unit back for troubleshooting and repair. They will keep me apprised of all progress and get it back to us as soon as possible. As always the flatbed scanner station is available

Wednesday, February 4th, 2015

Anyone who wants to apply to have prints credited back to their print quota needs to E-mail the CTS Helpdesk at helpdesk@potsdam.edu. Please do not instruct them to call.