Archive for October, 2015

Friday, October 30th, 2015

There appears to be an update on the Mac side taking a long time. I have notified CTS. Please have people use the Windows side until further notice

Friday, October 30th, 2015

The issue with the color printer has been rectified

Thursday, October 29th, 2015

A ticket is in with CTS due to  a bad job that will not clear the printer. It does not show up in the printer queue, only on the printer window. When the cancel button is hit on the printer it says it is cancelling but never finishes. The queue is set to reject jobs for the moment.

 

Wednesday, October 28th, 2015

A request is in for CTS to get a replacement black drum cartridge. (Reminder- the drum cartridge is different than the toner cartridge)

Friday, October 16th, 2015

The ultrafiche reader and computer are up and running again

Tuesday, October 13th, 2015

There are 2 toners on the top shelf of the shelving unit. Please use those first before opening the ones in the boxes. Also on the bottom shelf are 2 toners for the new printers. Make sure you are using the correct toners for the correct printers.

Thursday, October 8th, 2015

CTS will be swapping out another of the Dell B&W 5330dn printers for one of the new model Dell B5460dn. This will not affect printing in any way, these new models are simply sturdier printers

Wednesday, October 7th, 2015

The new Dell model printer- printer 3- is all set up and working. The ip address is the same but you may need to reenter it if you have it bookmarked

Tuesday, October 6th, 2015

The computers are once again having problems printing from the Windows OS. The Lorax window will not open when attempting to install the printers manually. Have students print from the mac side until further notice

Thursday, October 1st, 2015

Computers showing the message that the computer was shut down due to a problem- Please note the reply from CTS:

"The problems that some of these computers are experiencing are due to running
out of room on their hard drives. We set it so that accounts will last 3 weeks
after first login, each login after that resets the timer, and now thanks to
these problems, we've realized the issue with this. I reduced the time an
individual's account survives from 3 weeks to 3 days, meaning if you don't log
into a computer before three days, your account on it will be deleted. Some
computers are so full they'll need me to manually delete accounts. If you run
into a Mac that just won't boot or always complains of shutdown issues, let me
know and I'll come clear it."
If you see this please report it to me with the decal #- located on the back of the computer- and I will contact Nate at CTS right away
-Jim