Archive for the 'Uncategorized' Category

Tuesday, August 29th, 2017

Several students have reported that they weren’t getting any new emails in their inbox. Upon investigation it seems any new emails were being sent directly to their “Deleted items” folder. CTS believes this is the result of possibly responding to a Phishing scam of some sort and have developed instructions on how to correct this. They are lengthy but talk the students through it:

1) Sign into the Web Portal (not their phone, computer, or other device).

2) Click Email

3) From the Gear menu in the upper right, click it, choose Mail

4) Expand Mail, then Automatic Processing, and look at InBox and Sweep Rules

5) There will likely be a rule in there to delete/move messages

 

If you get stuck and can’t figure it out please direct the student to the CTS Helpdesk during their hours of operation- 8am to 4:30pm. There is no need to continue reporting more instances of this as CTS is already aware of the problem and dealing with it. Thanks

Friday, May 5th, 2017

The black drum cartridge for the color printer has been ordered. Please remember this is NOT the same thing as the black toner cartridge.

Monday, March 13th, 2017

All printers are functioning correctly- for now

Monday, February 27th, 2017

Printer 1 has an out of order sign on it because the imaging unit is now completely empty. CTS is aware and is working to get replacements here shortly. Printer 3 says the imaging unit is nearing end of life so hopefully they will get here before that one stops as well.

 

Friday, February 24th, 2017

If any of the Macs put up a message about “ard” needing access to the keychain- just restart the computer. Apple released an update that triggers that message but it should only come up 1 time then not show up again after restart

Wednesday, February 15th, 2017

The color printer is having issues with color streaks. I have worked with CTS and numerous parts have been replaced but to no avail. There is a ticket in on it and CTS is working on it. For now there is a color printer in Sheard and I believe in the Alpine lab in Flagg Hall

Tuesday, February 7th, 2017

All printers seem to be functioning normally

Tuesday, December 13th, 2016

Printer 2 is still experiencing the firmware error. CTS is actively working on it. The 2 other B&W printers seem to be holding up under the added workload.

Friday, December 2nd, 2016

There is an out of order sign on Printer 2 due to a firmware error. I have set it to reject jobs and put in a ticket with CTS

Thursday, November 10th, 2016

Printing through the lorax2 print server is unavailable (Printing is down) CTS is working on it but there is no estimate on the completion time