[UPDATE] Banner/BearPAWS/BearDeN down 6-7am 12/12/19

December 12th is Thursday, not “tomorrow” as originally noted. ITEC will be patching the Production RDBMS tomorrow, Dec 12th from 6:00 to 7:00am. During this time, Banner, BearPAWS and BearDeN will not be accessible.

Posted in Status Announcements | Comments Off on [UPDATE] Banner/BearPAWS/BearDeN down 6-7am 12/12/19

[ANNOUNCE] Banner/BearPAWS/BearDeN down 4-6am 1/3/20

ITEC will be performing maintenance on January 3rd from 4:00 to 6:00am. During this period all network services at ITEC will be down including Banner, BearPAWS and BearDeN.

Posted in Status Announcements | Comments Off on [ANNOUNCE] Banner/BearPAWS/BearDeN down 4-6am 1/3/20

[ANNOUNCE] Banner/BearPAWS/BearDeN down 6-7am 12/12/19

ITEC will be patching the Production RDBMS tomorrow, Dec 12th from 6:00 to 7:00am. During this time, Banner, BearPAWS and BearDeN will not be accessible.

Posted in Status Announcements | Comments Off on [ANNOUNCE] Banner/BearPAWS/BearDeN down 6-7am 12/12/19

[ANNOUNCE] SUNYCard Service Maintenance – December 3-4, 2019

Maintenance of services provided at sunycard.potsdam.edu has been scheduled for Tuesday and Wednesday, December 3rd and 4th, 2019. Access to web services will be intermittent on those dates. This includes balance inquiries, photo uploads, reporting lost/found cards, and door access scheduling. Endpoint systems will be unaffected (cash registers, vending machines, etc.)

Posted in Status Announcements | Comments Off on [ANNOUNCE] SUNYCard Service Maintenance – December 3-4, 2019

CTS’ Veteran’s Day Holiday Announcement

Areas of CTS that will be OPEN on Monday, November 11, 2019 for Veteran’s Day.

  • Administrative Information Systems (AIS), Stillman Hall
  • HelpDesk, Stillman Hall
  • Host Services (HS), Stillman Hall
  • Network Services (NS), Stillman Hall

Area of CTS that will be CLOSED on Monday, November 11, 2019 in observance of Veteran’s Day.

  • Administration & Operations, Stillman Hall
  • Network Infrastructure & Media (NIM), Kellas Hall
  • TelCom, Kellas Hall

If you have any questions, please contact Maria Freitas Ladouceur, x3088.

Posted in Status Announcements | Comments Off on CTS’ Veteran’s Day Holiday Announcement

CTS’ Indigenous Peoples Day Holiday Announcement

All areas within CTS will be closed on Monday, October 14, 2019 in observance of Indigenous Peoples Day (Columbus Day).

  • Administration & Operations, Stillman Hall
  • Administrative Information Systems (AIS), Stillman Hall
  • HelpDesk, Stillman Hall
  • Host Services (HS), Stillman Hall
  • Network Infrastructure & Media (NIM), Kellas Hall
  • TelCom, Kellas Hall

If you have any questions, please contact Maria Freitas Ladouceur at x3088.

Posted in Status Announcements | Comments Off on CTS’ Indigenous Peoples Day Holiday Announcement

[RESOLVED] Network Outage

Phone and Internet service have been restored.

Posted in Status Announcements | Comments Off on [RESOLVED] Network Outage

[INPROGRESS] Network Outage

We are experiencing data network difficulties. Internet access and the campus phone system are affected. Technicians are on-site and investigating.

Posted in Status Announcements | Comments Off on [INPROGRESS] Network Outage

[FYI] Classroom Projectors Shutting Off

Due to a glitch in automation, some classroom projectors have been automatically shutting down at 10:00 AM instead of 10:00 PM. CTS is aware of the problem and will have it fixed shortly.

Posted in Status Announcements | Comments Off on [FYI] Classroom Projectors Shutting Off

CTS’ Labor Day Holiday Announcement

Areas of CTS that will be OPEN on Monday, September 2, 2019 for Labor Day.

  • Academic Computing, Stillman Hall
  • HelpDesk, Stillman Hall
  • Host Services (HS) , Stillman Hall
  • Network, Infrastructure & Media (NIM), Kellas Hall
  • Network Services, Stillman Hall

Areas of CTS that will be CLOSED on Monday, September 2, 2019 for Labor Day.

  • Administration & Operations, Stillman Hall
  • Administrative Information Systems (AIS), Stillman Hall
  • TelCom, Kellas Hall

If you have any questions, please contact Maria Freitas Ladouceur at x3088.

Posted in Status Announcements | Comments Off on CTS’ Labor Day Holiday Announcement

[RESOLVED] Banner/BearPAWS/BearDeN

ITEC restarted the database server and confirmed that all connection issues have been resolved. If you are still having an issue, please contact the CTS Helpdesk.

Posted in Status Announcements | Comments Off on [RESOLVED] Banner/BearPAWS/BearDeN

[ANNOUNCE] Banner/BearPAWS/BearDeN

ITEC has reported an emergency situation with hardware that has forced the Banner/BearPAWS/BearDeN outage. They are currently working on a fix. I will update this site once Banner/BearPAWS/BearDeN are operational.

Posted in Status Announcements | Comments Off on [ANNOUNCE] Banner/BearPAWS/BearDeN

[ANNOUNCE] Moodle Upgrade – August 17th

A maintenance window to upgrade Moodle, our Learning Management System, has been scheduled for Saturday, August 17th beginning at 2:45 PM until approximately 6:00 PM.

All users should be advised that Moodle will be unavailable for any use during this maintenance window and plan accordingly.

An announcement will be made to the network systems and status blog when the upgrade is complete and users can log into Moodle.

Posted in Status Announcements | Comments Off on [ANNOUNCE] Moodle Upgrade – August 17th

[RESOLVED] Banner/BearPAWS is back up

The Banner/BearPAWS issue has been resolved.

Posted in Status Announcements | Comments Off on [RESOLVED] Banner/BearPAWS is back up

[ANNOUNCE] Banner/BearPAWS down

Banner and BearPAWS are currently unavailable. ITEC is working on the issue. We will post an update when the issue has been resolved.

Posted in Status Announcements | Comments Off on [ANNOUNCE] Banner/BearPAWS down