CTS Thanksgiving Holiday Announcement

All areas of CTS will be CLOSED on Thursday, November 23rd, and Friday, November 24th in observance of Thanksgiving Day.

  • Administration & Operations, Stillman Hall
  • Administrative Information Systems (AIS), Stillman Hall
  • HelpDesk, Stillman Hall
  • Host Services (HS), Stillman Hall
  • Network Services (NS), Stillman Hall
  • Network Infrastructure & Media (NIM), Crumb Library
  • TelCom, Kellas Hall

If you have any questions, please contact Irene Haverstock at x2089.

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[RESOLVED] Oracle Business Intelligence

The BI system issues have been resolved.

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[INPROGRESS] Oracle Business Intelligence issues

There is system-wide issue with Oracle Business Intelligence affecting campuses.

Per SUNY’s BI team:

“BI’s not responding/response times are diminished, we have identified the issue and we are currently working to fix it. We will let you know when it is fixed.

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[RESOLVED] Service Issues

The issue with hosts having insecure connections have been resolved.

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[UPDATE] Service Issues

Known services with remaining issues are:

Bearmobile
Calendar (legacy SOGo)
Webwork
EMS-web
Digital Reel

CTS continues to work on these systems and hopes to have them restored soon.

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[UPDATE] Service Issues – VPN

VPN access has been restored.

Some “utility” services used by a few administrative offices remain problematic.

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[UPDATE] Continuing Service Issues

An update to the outage yesterday:

Systems using federated services, such as access to SUNY services (HR Time Accounting) and most notability Office 365 are functional.

At this time, VPN is not available as well as various “utility” systems used by some administrative offices on campus.

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[UPDATE] Access to O365

Access to O365 has been restored. If you are still unable to access it, quit and restart your web browser.

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[UPDATE] Some Essential Services Restored

Many essential services have been restored, including, but not limited to:

  • BearPAWS
  • Mailing lists
  • SUNY Card
  • RT (internal trouble-ticket system.)

O365 (web), BearDeN, HR/Some Federated Services have not yet been restored.

More services will continue to come on-line and we will post an update or resolution of this issue when more information is known.

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[INPROGRESS] Security Warnings for some systems

Some of our systems, most notably Office 365, are generating security warnings when accessed. We are aware of the issue and working to remediate it.

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[INPROGRESS] Security Warnings

Several of our sites are reporting errors with security certificates. CTS is aware of the issue and investigating. There is no ETA on resolution at this time.

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[ANNOUNCE] Banner/BearPAWS/BearDeN down Wed (11/2/17) from 5am-6am

ITEC will be upgrading network equipment at Buffalo so all hosted services will be affected.

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[RESOLVED] SPSS

ITEC has a newly provision server in production and licenses are again being served for SPSS.

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[RESOLVED] SPSS Available

SUNY reports that the SPSS License Manager is operational again.

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[INPROGRESS] SPSS Unavailable

SUNY reports that the License Manager controlling SPSS is unexpectedly down. This will prevent SPSS from launching on our campus. We will make another post when we have updates and/or the situation is resolved.

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