[ANNOUNCE] Banner/BearPAWS/BearDeN down 7/17/19 12am-7am

ITEC will be performing routine operating system, network and storage patching on Wednesday July 17th from 12:00am to 7:00am. During this period Banner/BearPAWS/BearDeN will be unavailable.

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[COMPLETE] Data Center Maintenance: Thursday, June 27,2019

CTS has completed the data center maintenance for Thursday, June 27,2019. All services are restored at this time.

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[ANNOUNCE] Data Center Maintenance *TONIGHT*

CTS will be performing maintenance on critical data center components TODAY, June 27, 2019 at 6:00 P. M. The following services will be offline for the duration of this maintenance window: EMS, Titanium, Webwork, RT, TRACS, Mailing Lists (listserv), CYMA, and Helios 3. Access to Banner/BearPAWS, E-mail/Outlook, Moodle, and the campus web site will be unaffected. CTS will post to this blog when the maintenance window is complete and services have been restored.

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[ANNOUNCE] Banner/BearPAWS/BearDeN down 7/17/19 12am-7am

ITEC will be performing routine operating system, network and storage patching on Wednesday July 17th from 12:00am to 7:00am. During this period Banner/BearPAWS/BearDeN will be unavailable.

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[RESOLVED] Moodle Certificate Expired

We have been informed that the new certificate has been installed.

This was supposed to happen automatically, but did not. We have been told that the reason for this has been discovered and rectified.

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[INPROGRESS] Moodle Certificate Expired

Users are seeing a security warning when accessing Moodle. The site’s security certificate has expired. A support ticket has been opened with the hosting provider and we have received confirmation and an update that they are working on the issue.

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[ANNOUNCE] Banner/BearPAWS/BearDeN down 6/5/19 6am-7am

ITEC will be performing maintenance tomorrow, June 5th from 6:00am to 7:00am. During this maintenance period, Banner/BearPAWS/BearDeN will be unavailable.

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[COMPLETE] Data Center Maintenance: ***SUNDAY, June 2, 2019***

Data Center maintenance for Sunday, June 2, 2019 is complete.

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[INPROGRESS] Data Center Maintenance: ***SUNDAY, June 2, 2019***

Data Center maintenance for Sunday, June 2, 2019 has started.

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[ANNOUNCE] Data Center Maintenance: ***SUNDAY, June 2, 2019***

CTS will be performing maintenance on critical data center components beginning this Sunday, June 2, 2019 at 7:00 A. M. The following services will be offline for the duration of this maintenance window: EMS, Titanium, Webwork, RT, TRACS, Mailing Lists (listserv), CYMA, and Helios 3. Access to Banner/BearPAWS, E-mail/Outlook, Moodle, and the campus web site will be unaffected. CTS will post to this blog when the maintenance window is complete and services have been restored.

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[ANNOUNCE] Data Center Maintenance: ***SUNDAY, June 2, 2019***

CTS will be performing maintenance on critical data center components beginning this Sunday, June 2, 2019 at 7:00 A. M. The following services will be offline for the duration of this maintenance window: EMS, Titanium, Webwork, RT, TRACS, Mailing Lists (listserv), CYMA, and Helios 3. Access to Banner/BearPAWS, E-mail/Outlook, Moodle, and the campus web site will be unaffected. CTS will post to this blog when the maintenance window is complete and services have been restored.

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[ANNOUNCE] Voice Mail System back in service

At this time we believe the Voice Mail System is back to full functionality. If any further issues are discovered please report them via email to telcom@ppotsdam.edu.

Thank you for your patience during the system outage.

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[ANNOUNCE] Banner/BearPAWS/BearDeN down 10 mins on 5/29/19 6am-7am

ITEC has a vendor maintenance scheduled for tomorrow, Wednesday May 29th, from 6:00am-7:00am. During that maintenance window, a 10 minute downtime is expected during which Banner/BearPAWS/BearDeN will be inaccessible.

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[ANNOUNCE] Voice Mail System not functioning

CTS has been made aware that the Voice Mail system is not working at this time. Be advised we are working on the problem(s) and will keep the campus community advised on the status of the corrective actions.
Thank you for your patience.

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CTS’ Memorial Day Holiday Announcement

All areas of CTS will be CLOSED on Monday, May 27, 2019 in observance of Memorial Day.

  • Administration & Operations, Stillman Hall
  • Administrative Information Systems (AIS), Stillman Hall
  • HelpDesk, Stillman Hall
  • Host Services (HS) , Stillman Hall
  • Network Infrastructure & Media (NIM), Kellas Hall
  • TelCom, Kellas Hall

If you have any questions, please contact Maria Freitas Ladouceur at x3088.

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