CTS’ Washington’s Birthday Holiday Announcement

The following areas of CTS will be OPEN on Monday, February 18, 2019 for Washington’s Birthday.

  • Administrative Information Systems (AIS), Stillman Hall
  • Academic Computing, Stillman Hall
  • HelpDesk, Stillman Hall
  • Host Services (HS) , Stillman Hall

The following areas of CTS will be CLOSED on Monday, February 18, 2019 for Washington’s Birthday.

  • Operations, Stillman Hall
  • Network Services (NS), Stillman Hall
  • Network, Infrastructure & Media (NIM), Kellas Hall
  • TelCom, Kellas Hall

If you have any questions, please contact Maria Freitas Ladouceur at x3088.

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[INPROGRESS] Banner / BearPAWS Unavailable

An internet outage affecting SUNY’s Information Technology Exchange Center (ITEC) where our Banner and BearPAWS is hosted has left these services unreachable. We have been informed that technicians are on-site repairing damaged fiber optic cable. We will post again when we have an update.

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[COMPLETE] Campus Firewall Update

The maintenance on the campus firewall is complete.

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[ANNOUNCE] Campus Firewall Update

The manufacturer of our firewall appliance has recommended the immediate application of a software update in order to address a critical operational issue. This will require a reboot of the firewall resulting in a brief loss of internet connection for the campus. During this time, all academic and administrative buildings will lose access to the internet, including e-mail and Moodle. Off-campus and residence hall access to Moodle and e-mail should be unaffected. Any active VPN sessions will be disconnected and need to be re-established after the update. Campus phone service will be uninterrupted.

The upgrade will take place TODAY, January 24, 2019 at 9:00 PM.

CTS will post to the Announcements & System Status blog when the update is complete and service has been restored.

If you have questions or concerns, please e-mail Romeyn Prescott: prescor@potsdam.edu

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[RESOLVED] Banner/BearPAWS/BearDeN slow/disconnecting currently

ITEC is no longer seeing symptoms from the DDoS attack with one of its hosted campuses. Banner/BearPAWS/BearDeN should be performing normally at this time.

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[COMPLETE] PACES Server Upgrades

The upgrades to PACES servers have been completed. Testing is ongoing, but all services are functional again.

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[ANNOUNCE] Banner/BearPAWS/BearDeN slow/disconnecting currently

ITEC is currently experiencing DDoS attack with one of its hosted campuses. This can potentially cause Banner/BearPAWS/BearDeN to be slow or unexpectedly disconnected. They expect to have it resolved soon and we will post another message when they confirm resolution.

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[INPROGRESS] PACES System Upgrade

The upgrade of the PACES CSGold system is in progress. Certain aspects of Campus Card services may be unavailable during the upgrade. This includes Bear Express transactions, balance inquiries, adding money, and photo uploads. We will make a post at the end of the day or when the upgrade is complete; whichever comes first.

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[ANNOUNCE] PACES Server Upgrades

PACES will be performing a system upgrade beginning Monday, January 14. The upgrade can take up to three days. During this time, most if not all portions of the CSGold system will be unavailable. This includes Bear Express transactions, balance inquiries, ID card processing, and photo uploads. Posts will be made when maintenance starts, and at the end of each day if the upgrade takes longer than one day.

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CTS’ Dr. Martin Luther King, Jr. Day Holiday Announcement

All areas of CTS will be CLOSED on Monday, January 21, 2019 for the Dr. Martin Luther King Jr. Day holiday, since there are no classes in session.

  • Administration & Operations, Stillman Hall
  • Administrative Information Systems (AIS), Stillman Hall
  • HelpDesk, Stillman Hall
  • Host Services (HS) , Kellas Hall
  • Network Infrastructure & Media (NIM), Kellas Hall
  • TelCom, Kellas Hall

If you have any questions, please contact Maria Freitas Ladouceur at x3088.

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[COMPLETE] CTS System Maintenance 12-31-2018

CTS network maintenance for 12-31-2018 is complete.

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[ANNOUNCE] CTS System Maintenance 12-31-2018

CTS will be updating network equipment servicing most administrative areas this morning, 12/31/2018 starting at 4:45 AM. Outages will be brief while equipment reboots. Phones, wireless network and wired network will be unavailable during the outage. An announcement will be made when maintenance is complete.

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[COMPLETE] CTS System Maintenance 12-28-2018

Network maintenance is complete for 12-28-2018 in Raymond Hall.

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[INPROGRESS] CTS System Maintenance 12-28-2018

Network Maintenance for 12-28-2018 has started. An announcement will be posted when maintenance is complete.

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[ANNOUNCE] CTS System Maintenance 12-28-2018

CTS will be upgrading network equipment servicing Raymond Hall tomorrow, 12/28/2018 starting at 6:00 AM. Outages will be brief while equipment reboots. Phones, wireless network and wired network will be unavailable during the outage.

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