[COMPLETE] Network Outage

The network outage has been resolved. If you still do not have network/internet access at your location, restart your device/computer. If that does not help, please report it to the CTS Helpdesk: 315-267-4444. If no one is available to receive your call, leave a message and someone will get back to you as soon as they can.

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[INPROGRESS] Network Outage

The campus is experiencing a partial network outage. Technicians are investigating. If you do not have network/internet access from your campus provided computer, please be patient. We will post again when the problem is resolved.

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[RESOLVED] Emergency Data Center Maintenance

Maintenance is complete. All services are back online. If you are having difficulty connecting to Helios or any other service, restart your computer and try again.

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[FYI] Overnight Outage

Part of our core server infrastructure experienced a fault late last night resulting in an interruption of several services, most notably Helios and WWW2 sites. Staff were on site early this morning to remediate the issue. All services are now back online.

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[ANNOUNCE] Phone System Maintenance/Outage

On Wednesday TelCom will perform some required maintenance that will impact all Emergency phones in Knowles Hall and various conference room phones and FAX machines in multiple buildings across campus (including Raymond, Flagg, Timerman, Satterlee, Crumb/Lougheed and the Crane Complex). The maintenance tasks are expected to be completed prior to 8:00 AM Wednesday, November 21, however there may be some latent outages while the systems reboot and come back on-line. If you have a phone outage that persists until mid-morning please contact the TelCom office via email or phone with details of the affected lines.
Your patience during this maintenance is appreciated!

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CTS’ Thanksgiving Holiday Announcement

All areas of CTS will be CLOSED on Thursday, November 22nd, and Friday, November 23rd  in observance of the Thanksgiving Holiday.

  • Administration & Operations, Stillman Hall
  • Administrative Information Systems (AIS), Stillman Hall
  • HelpDesk, Stillman Hall
  • Host Services (HS), Stillman Hall
  • Network Services (NS), Stillman Hall
  • Network Infrastructure & Media (NIM), Crumb Library
  • TelCom, Kellas Hall

If you have any questions, please contact Irene Haverstock at x2089.

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CTS’ Veteran’s Holiday Hours

Areas of CTS that will be OPEN on Monday, November 12, 2018 for Veteran’s Day.

  • Administrative Information Systems (AIS), Stillman Hall
  • HelpDesk, Stillman Hall
  • Host Services (HS), Stillman Hall
  • Network Services (NS), Stillman Hall
  • Network Infrastructure & Media (NIM), Kellas Hall
  • TelCom, Kellas Hall

Area of CTS that will be CLOSED on Monday, November 12,2018 in observance of Veteran’s Day.

  • Administration & Operations, Stillman Hall

If you have any questions, please contact Irene Haverstock, x2089.

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[ANNOUNCE] Banner/BearPAWS/BearDeN down 11/3-4 (Sat/Sun) 10pm-6am

ITEC will be performing emergency maintenance on core network equipment starting 11/3/18 (Sat) at 10pm until Sun 6am. During this time we expect Banner/BearPAWS/BearDeN will be unavailable.

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[RESOLVED] GlobalProtect authentication failures

The GlobalProtect vpn authentication issues have been resolved.

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[INPROGRESS] GlobalProtect authentication failures

CTS is receiving reports that users are having issues authenticating to the GlobalProtect VPN. Technicians are investigating the issue. An update will be posted here when the issue is resolved.

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[COMPLETE] Issues with printing on Lorax2

The print server has been rebooted and printing has returned to normal.

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[INPROGRESS] Issues with printing on Lorax2

CTS is receiving reports of issues with printing. Technicians are rebooting the server (Lorax2).

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[ANNOUNCE] IT Update to authentication system

IT is implementing a change to the authentication system. An update will be posted once the change has been completed.

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[RESOLVED] Banner loading issues/slowness due to Potsdam network issue

The Banner issues were resolved around 8:30pm last evening once the downloading of the Apple iOS release cleared out.

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[ANNOUNCE] System Maintenance Complete

Maintenance to our authentication systems is complete. All related services should be available.  If you have trouble with your campus computer account username and password, please contact the CTS Helpdesk at 315-267-4444.  If no one is available to answer, leave a message and your call will be returned.

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