[COMPLETE] Banner/BearPAWS/BearDeN back up after server reboot

ITEC has restored services and it looks like everything is back up.

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[ANNOUNCE] Banner/BearPAWS/BearDeN down now (3:58pm Monday 9/11)

ITEC is rebooting our production Banner server (potban001) immediately. During this reboot Banner/BearPAWS/BearDeN will be unavailable.

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[FYI] Oracle BI Transactions Duplicated

Account holders in Oracle Business Intelligence be advised: SUNY System Administration has informed us that transactions entered in BI on August 16th, 2017 were duplicated (posted again) on August 30th. The situation will be remedied this weekend before end-of-month processing is done.

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[FIX] A Previously Phished Account Not Getting Emails

If you or someone you know recently had an account compromised by replying to a phishing email, the scammers may have created a message rule that deletes the victim’s incoming email so that people cannot easily send them a message saying “Hey! There is something wrong with your email!”

To fix this:

1) Sign into the O365 Web Portal (not a phone, computer, or other device).

2) Click the Mail tile.

3) From the Gear menu in the upper right, click it, towards the bottom under “Your app settings” choose Mail.

4) Expand the triangle next to Mail on the left side (if it isn’t already), then choose “Automatic Processing”, and look at “Inbox and sweep rules”.

5) There will likely be a rule in there to delete/move messages which should be removed.

Deleted Messages can be found in the “Deleted Items” in the main mail window. If they are not visible there, click on the words “Recover deleted items” and they may be able to be recovered.

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Work Study Positions Available!

We’d like to invite you to apply for a job at our Helpdesk in Stillman Hall if you have been awarded Work Study at Potsdam.

You don’t need to be a computer wiz to work for us. All we ask is a willingness to learn and an interest in technology. If you have a computer and have installed software, a printer or other device, that’s a great start! We’ll teach you much more as you help us support the College technology and you’ll gain valuable skills to take with you after graduation.

We have a PDF that you can download and fill out electronically or bring into the Helpdesk.

http://www.potsdam.edu/cts/news/studentemployment.cfm

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CTS Labor Day Holiday Announcement

Areas of CTS that will be OPEN on Monday, September 4, 2017 for Labor Day.

  • HelpDesk, Stillman Hall
  • Host Services (HS) , Stillman Hall
  • Network, Infrastructure & Media (NIM), Kellas Hall

Areas of CTS that will be CLOSED on Monday, September 4, 2017 for Labor Day.

  • Administration & Operations, Stillman Hall
  • Administrative Information Systems (AIS), Stillman Hall
  • Network Services, Stillman Hall
  • TelCom, Kellas Hall

If you have any questions, please contact Katelyn Steele at x2655.

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[FYI] Leave A Message

Welcome to the start of a new academic year!

The CTS Helpdesk is receiving the usual beginning-of-the-semester upswing in incident reports and assistance requests. Please help us to help you as effectively as possible! If you call the Helpdesk and no one is available to take your call, leave a message with contact information and a brief description of your problem or question. Someone will return your call as soon as possible.

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[COMPLETE] Helios Reboot

The Helios file storage server was successfully rebooted this morning. _backup folders are again operational.

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[INPROGRESS] Network Issues

CTS has received several reports of devices not able to access the campus data network. The reports are widespread, but not affecting all devices. Technicians are investigating.

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[ANNOUNCE] Helios File Server Reboot

The Helios file storage server will be rebooted tomorrow morning, Thursday, August 24, 2017 at approximately 6:30. This is being done to restore access to the _backup folders in users’ Home directories. In the meantime, _backup directories will be unaccessible.

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[UPDATE] Banner back up

ITEC has rebooted the Banner server and it looks like everything is back up and running OK.

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[INPROGRESS] Banner server being rebooted.

ITEC is rebooting the server now to try to fix the Banner problem. I will create an update message when Banner is back up and stable.

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[INPROGRESS] Banner process/reports problem

We have discovered an issue with our Banner production server at ITEC. This issue is that no files are able to be created on the server which has caused processes to abort. At this point it looks like the problem began around 4:20pm Tuesday. A ticket has been created at ITEC.

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[ANNOUNCE] Oracle BI Maintenance

Due to necessary maintenance being performed by SUNY, Oracle Business Intelligence will be unavailable starting at 7pm this Friday, August 25, through Noon on Sunday, August 27. This means that dashboards and analyses will not be available.

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[Reminder] It’s Getting Busy!

CTS has been working diligently all summer long upgrading systems, classroom spaces, services, and generally getting things ready for everyone’s return in just over a week.

As with all fall start-ups, as people return they are anxious to get underway! With that, for CTS, comes a huge influx of tickets ranging from technology not working as expected, equipment/cabling re-arrangement, requests for systems access, and… well you get the idea.

If you’ve entered a ticket in our system, called and reported a problem, or emailed helpdesk@potsdam.edu, rest assured that a ticket has been created and will be attended to as resources and priorities permit!

We would also ask that you refrain from entering duplicate requests as it can cause confusion when the original issue is resolved and then someone sees another ticket with the same problem report which needs to be followed up on, thus causing a slow-down in service for everyone in the queue. As always, you’re welcome to respond to the ticket email you received (please don’t change the Subject line!) with more information or a status request. That will automatically be appended to your existing ticket and we will see it.

Thank you and welcome back!

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