Helios is now up.
If you don’t see the shares you expect, please try rebooting your computer. If that doesn’t work, please report the situation to the Helpdesk at extension 4444 or firstname.lastname@example.org.
Thank you for your patience while work was in progress.
Helios will be rebooted in one minute. Save your work on helios.
Users attempting to access helios are finding that not all of their folders are accessible. The underlying problem has been resolved, but to restore helios to full functionality it is necessary to reboot helios.
This will occur at 10:15am (in about 10 minutes). Please save any documents that came from or are going to be saved to helios, to prevent risk of corruption of those documents when the reboot occurs.
At approximately 8:30 this evening a core electrical supply failed in one of our network operations centers resulting in phone and data network interruption to most of the south end of campus. CTS personnel responded and were able to re-route power to affected systems, restoring service shortly after 10:00. If your phone does not work and/or your computer is not online, find a way to report it to the CTS Helpdesk: 315-267-4444. If no one is available to take your call, leave a message with contact information and someone will follow up with you.
ITEC will be performing OS and Firmware updates on Wednesday July 19th from midnight until 7:00am. During this time Banner/BearPAWS/BearDeN will be unavailable.
SUNY’s Information Technology Exchange Center (ITEC), which hosts the license managers for SPSS, will be performing updates on their servers this Wednesday, July 19th, 2017 between Midnight and 7:00am. Users of SPSS may find it unavailable during that time.
ITEC will be performing OS and Firmware updates on Wednesday July 26th from midnight until 7:00am. During this time Banner/BearPAWS/BearDeN will be unavailable.
SICAS will be performing maintenance tomorrow night from 8pm-10pm and will need to shutdown the Banner database. That will make Banner,BearPAWS,BearDeN unavailable during that time.
SUNY ITEC is scheduled to perform routine OS/Firmware maintenance that will affect one or more services hosted at ITEC.
Banner/BearPAWS/BearDeN will be down tonight (Wednesday) July 5th from 8-10pm while SICAS performs installs for the Banner database.
As part of the migration of student home directories from helios to OneDrive, all student home directories (those ending with a digit) on helios are now READ-ONLY. Files can be read and copied from these directories, but cannot be created, changed, or deleted.
If you are a student and open a file on your helios home directory, you will not be able to save it back to helios. Do a “Save As” and save it to your OneDrive account or to your local machine. Some applications may not be able to open a file correctly from a read-only location. In this case, use drag-n-drop to first copy the file to OneDrive or a local destination, and open it there.
Multiple staff members have reported that the time setting on the phone system is not accurate. TelCom has verified this and is working with our vendor support to resolve the issue.
Your patience while we work toward a solution is appreciated.
All areas of CTS will be CLOSED on Tuesday, July 4, 2017 in observance of Independence Day.
- Administration & Operations, Stillman Hall
- Administrative Information Systems (AIS), Stillman Hall
- HelpDesk, Stillman Hall
- Host & Network Services (HNS) , Stillman Hall
- Network Infrastructure & Media (NIM), Kellas Hall
- TelCom, Kellas Hall
If you have any questions, please contact Katelyn Steele at x2655.
The CTS Helpdesk will be CLOSED on July 3rd, 2017. E-mails and voice messages will be returned beginning on July 5th, 2017.