CTS’ Indigenous Peoples Day Holiday Announcement

All areas within CTS will be closed on Monday, October 14, 2019 in observance of Indigenous Peoples Day (Columbus Day).

  • Administration & Operations, Stillman Hall
  • Administrative Information Systems (AIS), Stillman Hall
  • HelpDesk, Stillman Hall
  • Host Services (HS), Stillman Hall
  • Network Infrastructure & Media (NIM), Kellas Hall
  • TelCom, Kellas Hall

If you have any questions, please contact Maria Freitas Ladouceur at x3088.

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[RESOLVED] Network Outage

Phone and Internet service have been restored.

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[INPROGRESS] Network Outage

We are experiencing data network difficulties. Internet access and the campus phone system are affected. Technicians are on-site and investigating.

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[FYI] Classroom Projectors Shutting Off

Due to a glitch in automation, some classroom projectors have been automatically shutting down at 10:00 AM instead of 10:00 PM. CTS is aware of the problem and will have it fixed shortly.

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CTS’ Labor Day Holiday Announcement

Areas of CTS that will be OPEN on Monday, September 2, 2019 for Labor Day.

  • Academic Computing, Stillman Hall
  • HelpDesk, Stillman Hall
  • Host Services (HS) , Stillman Hall
  • Network, Infrastructure & Media (NIM), Kellas Hall
  • Network Services, Stillman Hall

Areas of CTS that will be CLOSED on Monday, September 2, 2019 for Labor Day.

  • Administration & Operations, Stillman Hall
  • Administrative Information Systems (AIS), Stillman Hall
  • TelCom, Kellas Hall

If you have any questions, please contact Maria Freitas Ladouceur at x3088.

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[RESOLVED] Banner/BearPAWS/BearDeN

ITEC restarted the database server and confirmed that all connection issues have been resolved. If you are still having an issue, please contact the CTS Helpdesk.

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[ANNOUNCE] Banner/BearPAWS/BearDeN

ITEC has reported an emergency situation with hardware that has forced the Banner/BearPAWS/BearDeN outage. They are currently working on a fix. I will update this site once Banner/BearPAWS/BearDeN are operational.

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[ANNOUNCE] Moodle Upgrade – August 17th

A maintenance window to upgrade Moodle, our Learning Management System, has been scheduled for Saturday, August 17th beginning at 2:45 PM until approximately 6:00 PM.

All users should be advised that Moodle will be unavailable for any use during this maintenance window and plan accordingly.

An announcement will be made to the network systems and status blog when the upgrade is complete and users can log into Moodle.

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[RESOLVED] Banner/BearPAWS is back up

The Banner/BearPAWS issue has been resolved.

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[ANNOUNCE] Banner/BearPAWS down

Banner and BearPAWS are currently unavailable. ITEC is working on the issue. We will post an update when the issue has been resolved.

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[COMPLETE] Voice Mail System Update 7-30-2019

The maintenance to the Voice Mail System for 7-30-2019 is complete.

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[ANNOUNCE] Reminder: Voice Mail System Updates today @ 4:00 PM

Reminder: Updates to the Voice Mail System will be performed today starting at 4:00 PM. Work is expected to take 2-4 hours, during which time access to Voice Mail accounts will be intermittent. TelCom will post to this site when work has been completed. Your patience during this outage is appreciated. If there are any issues due to this scheduled maintenance please contact the TelCom office via email at telcom@potsdam.edu.

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[ANNOUNCE] Reminder: Voice Mail System Updates today

Reminder: Updates to the Voice Mail System will be performed today starting at 4:00 PM. Work is expected to take 2-4 hours, during which time access to Voice Mail accounts will be intermittent. TelCom will post to this site when work has been completed. Your patience during this outage is appreciated. If there are any issues due to this scheduled maintenance please contact the TelCom office via email at telcom@potsdam.edu.

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[FYI] Outlook on the Web – New User Experience

For several months now Microsoft has been giving users of the Web version of Outlook an option to preview their next version by turning on “The new Outlook” in the top-right corner of the interface. Microsoft is now rolling out this updated user interface to all users. It will no longer be optional and all users will be switched automatically to the new Outlook. Use this link to get more information about the new Outlook on the Web: https://techcommunity.microsoft.com/t5/Outlook-Blog/Faster-with-a-modern-design-and-new-features-the-new-Outlook-on/ba-p/735222

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[ANNOUNCE] Voice Mail System Updates Due

The campus Voice Mail System is in need of some updates to remain current. The TelCom Department is currently scheduled to perform these updates on Tuesday July 30 2019 beginning at 4:00 PM. Work is expected to take up to three (3) hours and during that time access to Voice Mail accounts will be intermittent. TelCom will advise when the updates are completed.
Please direct any question via email to telcom@potsdam.edu. We thank you in advance for your patience during the maintenance period.

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