[ANNOUNCE] EMS Software Upgrade Friday, April 21, 2017

EMS room scheduling software will be unavailable from 4:00pm – 5:00pm on Friday 4/21, for software upgrades.

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Network Maintenance – 4/19 and 4/20

CTS will be performing network maintenance between 9:00 P. M. and 2:00 A. M. Wednesday, April 19th and Thursday, April 20th.  This maintenance will result in brief, rolling network outages in all buildings and locations on campus.  It is anticipated that most systems will be unaffected.  Anyone having trouble getting online on Thursday and Friday morning should reboot their device.  If trouble persists, report it to the CTS Helpdesk at 315-267-4444.  If no one is available to take your call, leave a message to ensure the quickest response.

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[ANNOUNCE] Oracle Business Intelligence Upgrade

SUNY System Administration will be releasing a newer version of Oracle Business Intelligence on Monday, April 17th, 2017.  Please report any questions about or issues with the new version to the Business Affairs Office.  E-mail: budget@potsdam.edu  Phone: 315-267-3103

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[RESOLVED] helios service restored

Helios service has been restored. Thank you for your patience while the problem was investigated and addressed.

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[IN PROGRESS] Helios Shares Unavailable

Helios shares are unavailable.  Technicians are investigating.

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[IN PROGRESS] Delayed E-mail Delivery from RT

E-mails from Request Tracker, the Helpdesk (and others’) ticketing system, are experiencing delays.  CTS is investigating the problem.

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[RESOLVED] Oracle Business Intelligence Maintenance

Oracle Business Intelligence is back online.  Response may be sluggish for the next hour or so.

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[IN PROGRESS] Oracle Business Intelligence Down for Maintenance

Oracle Business Intelligence is undergoing system maintenance and is unavailable.

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[RESOLVED] Apple SUS & Some License Services Restored

The network configuration error has been corrected and services restored.

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[IN-PROGRESS] Apple SUS & Some License Services Off-line

A configuration change to a network switch has caused an outage of several license servers as well as our Apple Software Update Service. Network technicians are working to restore the switch configuration.

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Sunday 4/2 Maintenance Window complete

The maintenance window scheduled for Sunday 4/2, from 9am – noon is now complete, and normal operations have resumed.

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Sunday Apr 2 maint: authentication server work COMPLETE

Maintenance work is complete. Authentication for all services should be working.

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Sunday Apr 2 maint: authentication server work

Work will begin at 9:30 am on one of the College’s legacy authentication servers, and is expect to last at most 30 minutes. This may prevent logging in to some services during that time.

Email (Office365) and Moodle should be unaffected.

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Maintenance window: Sunday 4/2 9am-noon

CTS will be performing maintenance on various servers this Sunday, April 2, between 9am and noon. Some services, including access to helios and helios3, may experience interruption or slowdown during this period, depending on the work that needs to be done. If this might happen, an announcement will be posted just prior to the work on the potentially affected service, and again when the work is complete.

Email and moodle should be unaffected.

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[FYI] E-mails from PACES

As a result of recent maintenance, PACES systems sent a series of outdated e-mail messages.  Please disregard messages you received this week relating to:

  • SUNY Card Photo Accepted
  • Card Balance Low
  • Device Is Now Registered

If you received one of these messages and have questions, please contact Kim Bradshaw at PACES: 315-267-2658

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