[COMPLETE] Banner/BearPAWS/BearDeN available

ITEC has resolved the DDoS attack. Banner/BearPAWS/BearDeN should now be available (as of 10:16am)

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[ANNOUNCE] Banner/BearPAWS/BearDeN currently not available

ITEC is currently experiencing a DDoS attack which is making our Banner services unavailable. We will send another message when Banner/BearPAWS/BearDeN are available again.

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[ANNOUNCE] Banner/BearPAWS/BearDeN currently not available

ITEC is currently experiencing a DDoS attack which is making our Banner services unavailable. We will send another message when Banner/BearPAWS/BearDeN are available again.

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[RESOLVED] Banner/BearPAWS/BearDeN Intermittent Outage Thu 9/6

ITEC has resolved the issue at the VTC data center. Banner/BearPAWS/BearDeN accessibility has been restored.

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[ANNOUNCE] Banner/BearPAWS/BearDeN Intermittent Outage Thu 9/6

ITEC has reported an situation with the VTC data center which has rendered Banner/BearPAWS/BearDeN intermittently inaccessible. They are currently working on a solution to restore accessibility, and expect services to be restored shortly.

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Email Spoofing Notice

CTS is seeing a higher than normal instance of Email Spoofing. This is defined by Wikipedia as:

E-mail spoofing is a term used to describe fraudulent e-mail activity in which the sender address and other parts of the e-mail header are altered to appear as though the e-mail originated from a different source. E-mail spoofing is a technique commonly used for spam e-mail and phishing to hide the origin of an e-mail message. By changing certain properties of the e-mail, such as the FromReturn-Path and Reply-To fields (which can be found in the message header), ill-intentioned users can make the e-mail appear to be from someone other than the actual sender.”

As always, if you do suspect suspicious activity happening with your account, immediately visit https://account.potsdam.edu/ and change your password to something that you’ve not used on any site or service before.

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Announcement for the Labor Day Holiday

Areas of CTS that will be OPEN on Monday, September 3, 2018 for Labor Day.

  • HelpDesk, Stillman Hall
  • Network Services, Stillman Hall

Areas of CTS that will be CLOSED on Monday, September 3, 2018 for Labor Day.

  • Administration & Operations, Stillman Hall
  • Administrative Information Systems (AIS), Stillman Hall
  • Host Services (HS) , Stillman Hall
  • Network, Infrastructure & Media (NIM), Kellas Hall
  • TelCom, Kellas Hall

If you have any questions, please contact Irene Haverstock at x2089.

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[COMPLETE] Production Banner 9 available

Banner 9 Admin Pages are now available. Please clear your browser cache (Chrome Incognito recommended) prior to accessing banner.potsdam.edu.

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[ANNOUNCE] Production Banner 8 is active, Production Banner 9 is inactive

The interface to the Banner database via Banner 9 Admin Pages is currently down; however, the Banner 8 Forms are still working as they previously had. CTS is working on the problem and will update this site once the Banner 9 Admin Pages are working.

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[UPDATE] Error When Changing Data (Banner/BearPAWS)

SICAS will be performing a fix this evening to fully correct the save issue. Doing so will take a significant amount of time and server resources, which is why SICAS is recommending it be performed off-hours.

For the rest of today, SICAS will be correcting individual instances of the save error. If you see this error, or have trouble saving and are unsure why, please email AIS with the form you are using and the error you are receiving. We will have SICAS run the fix for your specific issue.

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[ANNOUNCE] Error When Changing Data (Banner/BearPAWS)

There is currently a known issue affecting changes to data in Banner and BearPAWS. Upon attempting to save, you may receive the the following error (after which the data does not save):

ORA-04062: signature of package “PACKAGENAME” has been changed

We are currently working to remedy this issue, and hope to have all Banner forms and BearPAWS processes working shortly.

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[RESOLVED] BearPAWS Now Working

The issue with BearPAWS has been resolved, and it is now accessible.

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[ANNOUNCE] BearPAWS Currently Inaccessible

BearPAWS is currently inaccessible. After logging in, you will experience a generic error and will be unable to proceed. Only BearPAWS is affected at this time. We are currently working to restore service and expect it to be up shortly.

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[ANNOUNCE] Banner/BearPAWS/BearDeN down Wed 7/25 6-7am

ITEC will be patching the Production Banner database on Wednesday July 25th from 6:00-7:00am. During this time Banner/BearPAWS/BearDeN will be unavailable.

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[RESOLVED] Banner/BearPAWS/BearDeN Back Up

ITEC has resolved the issue at the VTC data center. Banner/BearPAWS/BearDeN accessibility has been restored.

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