[ANNOUNCE] Telephone Service update

Further updates to the campus telephone system will begin Tuesday June 19 at approximately 2:00 PM. Services affected will include Elevator, Emergency, Blue Light and Courtesy phones, as well as FAX lines. Outages should be brief, likely less than 90 minutes in any given area, and all analog phone services should be restored by approximately 6:00 PM.
Notifications will be posted here when maintenance begins and is complete.
If this poses any issues, please contact the TelCom office via email at telcom@potsdam.edu

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[ANNOUNCE] Phone System Update

CTS will be working with vendor support to perform an update to our phone system Wednesday, June 6, 2018. No interruption of phone service is anticipated. If, however, phone service is affected; information will be posted here.

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[ANNOUNCE] Telephone Service update

Our service provider has informed us that the situation has been cleared and full operability should be restored at this time. Please address any latent telephone issues via email to telcom@potsdam.edu or call 315-267-3000 and leave a message. Thank you for your patience.

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[ANNOUNCE] Telephone Service update

The current phone service outage is affecting some outbound traffic as well as incoming calls. Further updates will be posted when they become available.

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[ANNOUNCE] Telephone Services are down

Incoming phone service to the campus is down at this time. A trouble ticket has been opened with our Service Provider asking for immediate assistance. Testing is in progress and any updates received will be posted as soon as they become available.

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[ANNOUNCE] Phone System Updates Completed

Updates to the Campus phone system were completed last night. Any telephony issues encountered should be submitted to CTS for evaluation via email to helpdesk@potsdam.edu or telcom@potsdam.edu.
Thank you for your patience during this service update.

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[ANNOUNCE] Possible Phone System Interruptions after 5:00 PM

Due to Voice Mail System updates, the phone system requires unforeseen maintenance, that will be performed this evening starting at or after 5:00 PM EDT. Any interruptions in phone service should be minimal, and the campus will be notified when the work has been completed. Please direct any inquiries, concerns or problems via email to telcom@potsdam.edu.

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[RESOLVED] Network Outages

CTS has discovered and remedied the problem that was causing some computers to not have network access. If your computer still has no network access, an on-site visit from CTS personnel is required. Please report your problem to the CTS Helpdesk and staff will follow up with you as soon as possible: 315-267-4444 or helpdesk@potsdam.edu

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[INPROGRESS] Sporadic Network/Phone Outages

CTS is receiving reports of isolated phone/network outages in the wake of yesterday’s power outage and network maintenance. If you are having connectivity issues, please make a report to the CTS Helpdesk: 315-267-4444 or by e-mail to helpdesk@potsdam.edu.

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[COMPLETE] Network Maintenance

Network Maintenance is complete. All systems are back online.

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[INPROGRESS] Network Maintenance

Maintenance in our main Data Center will commence shortly. Some systems will be offline, most notably Helios. A message will be posted when maintenance is complete.

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[COMPLETE] Firewall Maintenance

Firewall Maintenance is complete. All systems should be accessible on off campus.

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[ANNOUNCE] Firewall Maintenance

Maintenance on the campus internet firewall will begin shortly after 6:30pm.

Users on campus will not be able to access services not hosted here (e.g., Banner, Moodle, and the Internet-at-large). Users off campus will not be able to “see” services hosted from on campus and may find themselves unable to authenticate to anything requiring their Campus Computer Account credentials. The phone system will not be affected. This maintenance is not expected to last more than 4 hours.

**NOTE: Students in the Residence Halls are “off campus” relative to this maintenance.

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[ANNOUNCE] Firewall Maintenance

On Monday, April 2, 2018 we will be changing the physical location of the campus firewall appliance. This means disconnecting the campus from the Internet for a short period of time. Users on campus will not be able to access services not hosted here (e.g., Banner, Moodle, and the Internet-at-large). Users off campus* will not be able to “see” services hosted from on campus and may find themselves unable to authenticate to anything requiring their Campus Computer Account credentials. The phone system will not be affected. This maintenance will take place beginning at 6:30 P. M. and is not expected to last more than 4 hours.

*NOTE: Students in the Residence Halls are “off campus” relative to this maintenance.

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[ANNOUNCE] Spring Break Maintenance

Over break we will be performing maintenance on several systems which will affect access to many critical services:

On Monday, April 2, 2018 we will be changing the physical location of the campus firewall appliance. This means disconnecting the campus from the Internet for a short period of time. Users on campus will not be able to access services not hosted here (e.g., Banner, Moodle, and the Internet-at-large). Users off campus will not be able to “see” services hosted from on campus and may find themselves unable to authenticate to anything requiring their Campus Computer Account credentials. The phone system will not be affected. This maintenance will take place beginning at 6:30 P. M. and is not expected to last more than 4 hours.

On Wednesday, April 4, 2018 we will be performing maintenance in our main Data Center. This will result in access to some campus-hosted services being unavailable, most notably Helios and the campus online directory. There is potential for a small number of individual desk phones to stop working during this time. This maintenance will take place between 6:30 P. M. and 10:00 P. M.

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