[ANNOUNCE] Banner/BearPAWS/BearDeN down Fri (2/23) 12am-6am

ITEC has scheduled maintenance on equipment on Friday February 23rd from 12:00am to 6:00am. All hosted services at ITEC will be unavailable during that time which includes Banner/BearPAWS/BearDeN.

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[COMPLETE] Phone System Maintenance

The maintenance to our phone system is complete. If your desk phone is not working, please notify the CTS Helpdesk from another phone at 315-267-4444 or by e-mail at helpdesk@potsdam.edu

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[ANNOUNCE] Phone System Maintenance

CTS will be performing maintenance on the campus phone system tomorrow, Wednesday, February 21, 2018 beginning at 6:30 A. M. This will result in all non-emergency phones being offline for an expected to be brief period of time not exceeding 30 minutes. A notice will be posted when maintenance is complete.

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[COMPLETE] Network Maintenance

Our network maintenance window is now closed.

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Announcement for Washington’s Birthday

All areas of CTS will be CLOSED on Monday, February 19, 2018 for Washington’s Birthday, since no classes are in session.

  • Administration & Operations, Stillman Hall
  • Administrative Information Systems (AIS), Stillman Hall
  • Academic Computing, Stillman Hall
  • HelpDesk, Stillman Hall
  • Host Services (HS) , Stillman Hall
  • Network Services (NS), Stillman Hall
  • Network, Infrastructure & Media (NIM), Kellas Hall
  • TelCom, Kellas Hall

If you have any questions, please contact Irene Haverstock at x2089.

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[FYI] How to Change Your Password

If you ever want to change the password for your CCA (Campus Computer Account), you can do so by using the form at http://account.potsdam.edu

You should change your password if you have any reason to suspect that anyone else knows your password. REMINDER: it is a violation of the campus Acceptable Use Policy for anyone other than you to know the password for your CCA.

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Announcement for Lincoln’s Birthday

All areas of CTS will be OPEN on Monday, February 12, 2018 for Lincoln’s Birthday.

  • Administration & Operations, Stillman Hall
  • Administrative Information Systems (AIS), Stillman Hall
  • Academic Computing, Stillman Hall
  • HelpDesk, Stillman Hall
  • Host Services (HS) , Stillman Hall
  • Network Services (NS), Stillman Hall
  • Network, Infrastructure & Media (NIM), Kellas Hall
  • TelCom, Kellas Hall

If you have any questions, please contact Irene Haverstock at x2089.

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[RESOLVED] WWW2 Outage

www2.potsdam.edu is back online after being down this morning.

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[ANNOUNCE] Banner/BearPAWS/BearDeN down Wed 3/7 from 12am-7am

ITEC will be performing routine OS patching and firmware upgrades on Wednesday March 7 from 12:00am to 7:00am. During this time Banner/BearPAWS/BearDeN will be unavailable.

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[COMPLETE] Banner Maintenance completed

Banner database maintenance was complete earlier today. The original message incorrectly stated tomorrow (Wed 1/30) as the date.

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[ANNOUNCE] Banner Maintenance

Our Banner database will undergo maintenance Wednesday morning, January 30, 2018 beginning at 6:00 A. M. The window for this maintenance is 6:00 A. M. – 7:00 A. M. During this time, Banner and BearPAWS will be unavailable.

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[UPDATE] Moodle Performance

We continue to monitor and tune Moodle’s performance in coordination with our Moodle hosting partner in the wake of last weekend’s upgrade. If you have specific questions or problems, please report them to moodlesupport@potsdam.edu

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[COMPLETE] Printing Restored

Printing service has been restored.

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[INPROGRESS] Printing Down

Printing across campus appears to be down. CTS is investigating.

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[COMPLETE] Firewall Maintenance

Firewall maintenance is complete.

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