Day: March 8, 2016

BearPaws became inaccessible sometime in the last hour or two. CTS is aware of the problem and presently working on it. Another message will be posted when access is restored.

The backlog of outgoing email has been cleared. Email functioning, and speed of delivery, should be back to normal. If you experience problems, please contact the Helpdesk at helpdesk@potsdam.edu, or call extension 4444.

CTS continues to work toward resolving this issue. At present, on-campus users who have updated or reset their password as requested yesterday should be able to log in to the SUNY/HR portal. Off-campus users who can VPN into campus, and who have updated or reset their password as requested yesterday, should also be able to access the SUNY/HR portal. CTS is working on restoring functionality for normal web access from off-campus. Please note that in this case, too, it will only work for users who have updated or reset their password. To update or reset your password, go ONLY to account.potsdam.edu. Do NOT click on links in any emails asking you to reset your password — such emails are “phishing” frauds and will lead to account compromise.

CTS has received reports that the SUNY portal, and other off-campus sites that require login with Potsdam CCAs, are not working as expected. CTS is working on the problem. You may be able to log in to such sites by using ONLY your userid, not your full userid@potsdam.edu as the login page requests.