Month: February 2017

[FYI] Changes in 518 Area Code Dialing

Status UpdaterStatus Announcements

All Customers with a New York 518 Area Code Must Dial Area Code + Telephone Number For all Local Calls Beginning August 19, 2017. What is the New York 518 / 838 area code overlay? An overlay is the addition of another area code to the same geographic area as an existing area code. In New York, the 838 area code is being added to the area served by the 518 area code to ensure a continuing supply of phone numbers. You won’t have to change your existing area code or phone number. However, because more than one area code will now serve the same geographic area, it does require you to dial or enter the area code and the 7-digit number for all calls, including calls within the same area code. Who’s affected by the New York 518 / 838 area code overlay? Anyone who has a phone number with a 518 area code is affected, as well as anyone who receives a phone number from the 838 area code in the future. The 518 area code covers the northeast portion of New York, including communities such as: Albany Clifton Park Glens Falls Gloversville Lake Placid Plattsburgh Saranac Schenectady Troy What’s the new calling procedure for customers with a 518 or 838 area code? The new 838 area code is being added to the geographic area served by the 518 area code. Because more than one area code will serve the same geographic area, if you have a 518 or 838 phone number, you’ll need to enter the area code for all calls – including calls within the same area code. To complete local calls from a phone with a 518 or 838 area code, the new calling procedure requires you to enter the area code and 7-digit phone number. When will the New York 518 / 838 area code overlay calling change begin? Beginning March 18, 2017, if you have a 518 area code, you should start entering the area code for all calls. There will be a grace period, so if you forget and enter just 7 digits during the grace period, your call will still be completed. Beginning August 19, 2017, if you have a 518 area code, the new calling procedure will be required for all calls. On or after this date, if you don’t use the new calling procedure, your call won’t be completed […]

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Microsoft Office Now Available for Download

adminStatus Announcements

Computing and Technology Services has activated Microsoft ProPlus licensing for all active campus employees and students.  In addition to all of the existing features of Office 365, which includes cloud/online versions of Microsoft Word, PowerPoint, and Excel, ProPlus allows employees and students of SUNY Potsdam to download and install the latest version of Microsoft Office on their personal computers and devices at no cost. Question: How much does this cost? Answer: There is no cost to current SUNY Potsdam Employees or active students. Q: I graduated from SUNY Potsdam.  Do I get ProPlus? Q: I am retired/emeritus/emerita.  Do I get ProPlus? A: No.  ProPlus licenses are available only to active students and active employees.  Availability of ProPlus is subject to the provisions of the campus Campus Computer Account Retention Policy: http://www.potsdam.edu/cts/policiesforms/accountretention .  Personal subscriptions to Office 365 are available: https://products.office.com/en-us/buy/office . Q: How do I get my copy of Microsoft Office? A: There is an “Install Software” link available on the Office 365 login page ( http://portal.office.com ).  Detailed download and installation instructions are available from Microsoft: https://support.office.com/en-us/article/Download-and-install-or-reinstall-Office-365-or-Office-2016-on-your-PC-or-Mac-4414eaaf-0478-48be-9c42-23adc4716658?ui=en-US&rs=en-US&ad=US Q: I am having trouble installing Office on my personal computer.  Will CTS help me? A: CTS does not support or assist with the configuration of equipment not owned by SUNY Potsdam.  If you are having trouble using Microsoft Office on a campus-provided computer, please contact the CTS Helpdesk for assistance. Q: Can I install Office on everything I own?   What if I have more than one computer?  Can I install it on my phone and my computer? A:  Microsoft Office can be installed on as many devices as you wish, but it can only be activated on 5 devices at the same time.  More information about license activation and deactivation is available here:  https://blogs.technet.microsoft.com/office_resource_kit/2014/01/17/office-365-proplus-multiple-devices-and-deactivation/ Please direct any remaining questions to the CTS Helpdesk: helpdesk@potsdam.edu or 315-267-4444.  If no one is available to take your call, leave a message to ensure the fastest response.

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