CTS will be performing maintenance on various servers this Sunday, April 2, between 9am and noon. Some services, including access to helios and helios3, may experience interruption or slowdown during this period, depending on the work that needs to be done. If this might happen, an announcement will be posted just prior to the work on the potentially affected service, and again when the work is complete. Email and moodle should be unaffected.
As a result of recent maintenance, PACES systems sent a series of outdated e-mail messages. Please disregard messages you received this week relating to: SUNY Card Photo Accepted Card Balance Low Device Is Now Registered If you received one of these messages and have questions, please contact Kim Bradshaw at PACES: 315-267-2658
CTS will be performing a critical update to our Network Management Software. No end user systems or network access will be affected.
CTS will be performing updates to the campus wired data network this week. All changes will be made between 5:00 – 7:00 AM and 9:00 – 11:00 PM. No connectivity issues are anticipated. A general reminder: The campus wired network is for devices and equipment purchased and owned by SUNY Potsdam. Personally-owned devices should be using the WiFi network. As always, if your campus-owned device does not work on the wired network or your personal device will not connect to the WiFi, contact the CTS Helpdesk: helpdesk@potsdam.edu or 315-267-4444.
Network equipment has been updated. The maintenance window is closed.
Network maintenance is still in progress.
Maintenance on core network electronics will be performed this evening between 7:00 P. M. and 9:00 P. M. No connectivity issues are anticipated. An update will be posted when maintenance is complete.
SICAS will be installing patches/upgrades to the Banner database from 9:00am until noon on Saturday March 25th. During this time Banner/BearPAWS/BearDeN will be unavailable.
EMS will be unavailable from 4:00 – 5:00, today 3/20, for software upgrades.
The CTS Helpdesk’s “new” (for almost three years now) phone number is 315-267-4444. As of this week, the old number (x-2083) will no longer reach the Helpdesk. Callers will hear a message informing them of the new number and instructing them to update their contact lists.