Monthly Archives: August 2017

[FIX] A Previously Phished Account Not Getting Emails

If you or someone you know recently had an account compromised by replying to a phishing email, the scammers may have created a message rule that deletes the victim’s incoming email so that people cannot easily send them a message … Continue reading

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Work Study Positions Available!

We’d like to invite you to apply for a job at our Helpdesk in Stillman Hall if you have been awarded Work Study at Potsdam. You don’t need to be a computer wiz to work for us. All we ask … Continue reading

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CTS Labor Day Holiday Announcement

Areas of CTS that will be OPEN on Monday, September 4, 2017 for Labor Day. HelpDesk, Stillman Hall Host Services (HS) , Stillman Hall Network, Infrastructure & Media (NIM), Kellas Hall Areas of CTS that will be CLOSED on Monday, … Continue reading

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[FYI] Leave A Message

Welcome to the start of a new academic year! The CTS Helpdesk is receiving the usual beginning-of-the-semester upswing in incident reports and assistance requests. Please help us to help you as effectively as possible! If you call the Helpdesk and … Continue reading

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[COMPLETE] Helios Reboot

The Helios file storage server was successfully rebooted this morning. _backup folders are again operational.

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[INPROGRESS] Network Issues

CTS has received several reports of devices not able to access the campus data network. The reports are widespread, but not affecting all devices. Technicians are investigating.

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[ANNOUNCE] Helios File Server Reboot

The Helios file storage server will be rebooted tomorrow morning, Thursday, August 24, 2017 at approximately 6:30. This is being done to restore access to the _backup folders in users’ Home directories. In the meantime, _backup directories will be unaccessible.

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[UPDATE] Banner back up

ITEC has rebooted the Banner server and it looks like everything is back up and running OK.

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[INPROGRESS] Banner server being rebooted.

ITEC is rebooting the server now to try to fix the Banner problem. I will create an update message when Banner is back up and stable.

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[INPROGRESS] Banner process/reports problem

We have discovered an issue with our Banner production server at ITEC. This issue is that no files are able to be created on the server which has caused processes to abort. At this point it looks like the problem … Continue reading

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[ANNOUNCE] Oracle BI Maintenance

Due to necessary maintenance being performed by SUNY, Oracle Business Intelligence will be unavailable starting at 7pm this Friday, August 25, through Noon on Sunday, August 27. This means that dashboards and analyses will not be available.

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[Reminder] It’s Getting Busy!

CTS has been working diligently all summer long upgrading systems, classroom spaces, services, and generally getting things ready for everyone’s return in just over a week. As with all fall start-ups, as people return they are anxious to get underway! … Continue reading

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[RESOLVED] Network Issues

Devices that have been offline should now have network service. Any device still unable to access network resources should be rebooted. If you are still having difficulty, please report it to the CTS Helpdesk: 315-267-4444 If no one is available … Continue reading

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[UPDATE] Network Issues Continue

CTS continues to investigate why some computers/devices are not receiving network services.

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[INPROGRESS] Network Issues

CTS has reports from several areas that the network/internet is not accessible. We are investigating.

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