Monthly Archives: October 2018

[RESOLVED] Banner loading issues/slowness due to Potsdam network issue

The Banner issues were resolved around 8:30pm last evening once the downloading of the Apple iOS release cleared out.

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[ANNOUNCE] System Maintenance Complete

Maintenance to our authentication systems is complete. All related services should be available.  If you have trouble with your campus computer account username and password, please contact the CTS Helpdesk at 315-267-4444.  If no one is available to answer, leave … Continue reading

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[ANNOUNCE] Banner loading issues/slowness due to Potsdam network issue

Potsdam network is running extremely slow because of an Apple iOS release. Banner 9 might not load and will run extremely slow if it does.

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[ANNOUNCE] Systems Maintenance, Wednesday, 10/31/2018

CTS will be performing maintenance on systems that authenticate some services, most notably Office 365, tomorrow morning (10/31). Some services may not accept user passwords during this maintenance.  A blog post will be made when maintenance is complete.

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[ANNOUNCE] Banner/BearPAWS/BearDeN down 11/3-4 (Sat/Sun) 10pm-6am

ITEC will be performing emergency maintenance on core network equipment starting 11/3/18 (Sat) at 10pm until Sun 6am. During this time we expect Banner/BearPAWS/BearDeN will be unavailable.

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[ANNOUNCE] Office 2019 Login/Activate (macOS)

Microsoft recently released Office 2019 as part of Office 365.  Some users are reporting that their Office applications are in read only mode and asking to be activated.  If you are not receiving this notice, you need to take no … Continue reading

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[INPROGRESS] Voice Mail Message Waiting Indications

We are experiencing an issue with our voice mail system whereby the Message Waiting Indicator (MWI) on the phone is not illuminating when a new Voice Mail is received. Technicians are working to resolve the issue. An update will the … Continue reading

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[ANNOUNCE] Retrieve Your Old Voice Mails

In the spring of 2018 CTS purchased and installed a new Voice Mail System to replace the system that has been in use for over 15 years. As the transition to the new system is considered complete, we will decommission … Continue reading

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[RESOLVED] Helios Shares Offline

Helios shares are back online.

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CTS’ Columbus Day Holiday Closure

All areas within CTS will be closed on Monday, October 8, 2018 in observance of Columbus Day. Administration & Operations, Stillman Hall Administrative Information Systems (AIS), Stillman Hall HelpDesk, Stillman Hall Host Services (HS), Stillman Hall Network Infrastructure & Media … Continue reading

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[RESOLVED] Banner/BearPAWS/BearDeN currently not available

Banner/BearPAWS/BearDeN are available for login. ITEC had some issues with their ISP, which has been resolved.

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[ANNOUNCE] Banner/BearPAWS/BearDen Currently Not Available

Banner/BearPAWS/BearDen are currently not available. We will send another message when Banner/BearPAWS/BearDeN are available again.

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