Monthly Archives: November 2018

[FYI] Overnight Outage

Part of our core server infrastructure experienced a fault late last night resulting in an interruption of several services, most notably Helios and WWW2 sites. Staff were on site early this morning to remediate the issue. All services are now … Continue reading

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[ANNOUNCE] Phone System Maintenance/Outage

On Wednesday TelCom will perform some required maintenance that will impact all Emergency phones in Knowles Hall and various conference room phones and FAX machines in multiple buildings across campus (including Raymond, Flagg, Timerman, Satterlee, Crumb/Lougheed and the Crane Complex). … Continue reading

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CTS’ Thanksgiving Holiday Announcement

All areas of CTS will be CLOSED on Thursday, November 22nd, and Friday, November 23rd  in observance of the Thanksgiving Holiday. Administration & Operations, Stillman Hall Administrative Information Systems (AIS), Stillman Hall HelpDesk, Stillman Hall Host Services (HS), Stillman Hall … Continue reading

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CTS’ Veteran’s Holiday Hours

Areas of CTS that will be OPEN on Monday, November 12, 2018 for Veteran’s Day. Administrative Information Systems (AIS), Stillman Hall HelpDesk, Stillman Hall Host Services (HS), Stillman Hall Network Services (NS), Stillman Hall Network Infrastructure & Media (NIM), Kellas … Continue reading

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[ANNOUNCE] Banner/BearPAWS/BearDeN down 11/3-4 (Sat/Sun) 10pm-6am

ITEC will be performing emergency maintenance on core network equipment starting 11/3/18 (Sat) at 10pm until Sun 6am. During this time we expect Banner/BearPAWS/BearDeN will be unavailable.

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[RESOLVED] GlobalProtect authentication failures

The GlobalProtect vpn authentication issues have been resolved.

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[INPROGRESS] GlobalProtect authentication failures

CTS is receiving reports that users are having issues authenticating to the GlobalProtect VPN. Technicians are investigating the issue. An update will be posted here when the issue is resolved.

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[COMPLETE] Issues with printing on Lorax2

The print server has been rebooted and printing has returned to normal.

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[INPROGRESS] Issues with printing on Lorax2

CTS is receiving reports of issues with printing. Technicians are rebooting the server (Lorax2).

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[ANNOUNCE] IT Update to authentication system

IT is implementing a change to the authentication system. An update will be posted once the change has been completed.

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