Month: May 2019

CTS will be performing maintenance on critical data center components beginning this Sunday, June 2, 2019 at 7:00 A. M. The following services will be offline for the duration of this maintenance window: EMS, Titanium, Webwork, RT, TRACS, Mailing Lists (listserv), CYMA, and Helios 3. Access to Banner/BearPAWS, E-mail/Outlook, Moodle, and the campus web site will be unaffected. CTS will post to this blog when the maintenance window is complete and services have been restored.

CTS will be performing maintenance on critical data center components beginning this Sunday, June 2, 2019 at 7:00 A. M. The following services will be offline for the duration of this maintenance window: EMS, Titanium, Webwork, RT, TRACS, Mailing Lists (listserv), CYMA, and Helios 3. Access to Banner/BearPAWS, E-mail/Outlook, Moodle, and the campus web site will be unaffected. CTS will post to this blog when the maintenance window is complete and services have been restored.

At this time we believe the Voice Mail System is back to full functionality. If any further issues are discovered please report them via email to telcom@ppotsdam.edu. Thank you for your patience during the system outage.

ITEC has a vendor maintenance scheduled for tomorrow, Wednesday May 29th, from 6:00am-7:00am. During that maintenance window, a 10 minute downtime is expected during which Banner/BearPAWS/BearDeN will be inaccessible.

CTS has been made aware that the Voice Mail system is not working at this time. Be advised we are working on the problem(s) and will keep the campus community advised on the status of the corrective actions. Thank you for your patience.

All areas of CTS will be CLOSED on Monday, May 27, 2019 in observance of Memorial Day. Administration & Operations, Stillman Hall Administrative Information Systems (AIS), Stillman Hall HelpDesk, Stillman Hall Host Services (HS) , Stillman Hall Network Infrastructure & Media (NIM), Kellas Hall TelCom, Kellas Hall If you have any questions, please contact Maria Freitas Ladouceur at x3088.

ITEC will be performing ISP maintenance on June 1 from 12:00am to 6:00am. During this time they expect 2.5 hours of down time which would make Banner/BearPAWS/BearDen inaccessible.

ITEC maintenance May 21st from 4:00am-7:00am to add an additional Internet provider link into equipment to allow for additional levels of redundancy. During this maintenance window, please expect 10 minutes of down time for Banner/BearPAWS/BearDeN.

ITEC maintenance 4:00am-5:00am to implement “Always On” security DDoS mitigation. During this maintenance window, please expect 10 minutes of down time for Banner/BearPAWS/BearDeN. This was originally scheduled for May 8th.

ITEC has resolved the Banner issue and it is now back up.