Author Archives: majorsl

[RESOLVED] Apple SUS & Some License Services Restored

The network configuration error has been corrected and services restored.

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[IN-PROGRESS] Apple SUS & Some License Services Off-line

A configuration change to a network switch has caused an outage of several license servers as well as our Apple Software Update Service. Network technicians are working to restore the switch configuration.

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[FYI] Network Management Software Update

CTS will be performing a critical update to our Network Management Software. No end user systems or network access will be affected.

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[FYI] Banner/Java Plug-In & Firefox

Firefox 52 was released recently and it includes two major changes: support for WebAssembly and the removal of support for NPAPI (Netscape Plugin API) plugins like Silverlight, Java, and others, with the exception of Flash. Because our version of Banner relies … Continue reading

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Bear Mobile Upgraded

Last evening Bear Mobile was updated. The app should automatically refresh with the new content. Should your app have trouble refreshing, you may need to do this manually. The procedure to refresh would be to select the “Switch School” option from the … Continue reading

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[REMINDER] Phishing E-mails!

CTS reminds users that encountering phishing e-mails is commonplace when you have an account anywhere: your bank, Netflix, Google, and yes, SUNY Potsdam. We have a page that can help you understand what these e-mails are and how you can protect … Continue reading

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[FYI] Changes In 315 Area Code Dialing

All Customers with a New York 315 Area Code Must Dial Area Code + Telephone Number For all Local Calls Beginning February 11, 2017 What is the new dialing procedure? To complete calls within the 315 area code region, the … Continue reading

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[O365] Working With File Attachments

One of the new features of Office 365 is the way file attachments are handled when you make use of your included OneDrive cloud storage or when someone that has OneDrive shares a file with you. When composing a new … Continue reading

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Work Study Positions Available for the Fall Semester!

We’d like to invite you to apply for a job at our Helpdesk in Stillman Hall if you have been awarded Federal Work Study at Potsdam. You don’t need to be a computer wiz to work for us. All we … Continue reading

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[ANNOUNCE] Apogee Wireless Changes

Apogee’s Engineering Team has made a decision to change our SSID’s/Network names within the next week and now all schools will have 2 network SSID’s instead of 1.  The main reason for the change was incompatibility between the 2.4Ghz wireless devices … Continue reading

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[ANNOUNCE] Apogee Maintenance 7/27/16

• Reason for Upcoming Maintenance: (APOGEE MAINTENANCE) • Maintenance Start Date: (Wednesday, 7/27/2016) • Maintenance Start: (09:00 PM EDT) • Maintenance End: (6:00 AM EDT) • Expected Duration: (9 Hour) • Impact: (Users will experience interruptions in service while we … Continue reading

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[ANNOUNCE] Email Maintenance

A handful of users have reported missing emails from the recent email outage. The emails in question range in-between the restoration of the email service and the restoration of user’s email boxes. Beginning today, 6/14/16 at 4:00pm, CTS will be … Continue reading

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[ANNOUNCE] Apogee Maintenance

• Reason for Upcoming Maintenance: (Software Upgrade) • Maintenance Date: (Tuesday, 6/7/2016) • Maintenance Start: (06:01 AM CDT) • Maintenance End: (12:00 PM CDT) • Expected Duration: (6 hours) • Details: The upgrade will require two reboots of core systems.) … Continue reading

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Apogee Maintenance Tuesday 3/15

Apogee will have an upcoming maintenance at their colocation in Albany which will affect service at SUNY Potsdam.  Reason for Upcoming Maintenance: (Replacing the A10 routers) • Area Affected: (NYColo) • Maintenance Date: (Tuesday, 3/15/2016) • Maintenance Start: (05:00 AM EST) … Continue reading

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Authentication Issues-Multiple Services Affected

Our authentication/directory system is experiencing service issues currently. Systems that require authentication, including printing, are affected. We are working to resolve the issue.

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