Author Archives: majorsl

[ANNOUNCE] Office 2019 Login/Activate (macOS)

Microsoft recently released Office 2019 as part of Office 365.  Some users are reporting that their Office applications are in read only mode and asking to be activated.  If you are not receiving this notice, you need to take no … Continue reading

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Email Spoofing Notice

CTS is seeing a higher than normal instance of Email Spoofing. This is defined by Wikipedia as: “E-mail spoofing is a term used to describe fraudulent e-mail activity in which the sender address and other parts of the e-mail header are … Continue reading

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[COMPLETE] Printing Restored

Printing service has been restored.

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[INPROGRESS] Printing Down

Printing across campus appears to be down. CTS is investigating.

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[RESOLVED] Printing

Printing services have been restored.

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[INPROGRESS] Printing Problems

Campus printing is currently unavailable. CTS is aware of the issue and is investigating.

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[RESOLVED] Oracle Business Intelligence

The BI system issues have been resolved.

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[INPROGRESS] Oracle Business Intelligence issues

There is system-wide issue with Oracle Business Intelligence affecting campuses. Per SUNY’s BI team: “BI’s not responding/response times are diminished, we have identified the issue and we are currently working to fix it. We will let you know when it … Continue reading

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[RESOLVED] Service Issues

The issue with hosts having insecure connections have been resolved.

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[UPDATE] Service Issues

Known services with remaining issues are: Bearmobile Calendar (legacy SOGo) Webwork EMS-web Digital Reel CTS continues to work on these systems and hopes to have them restored soon.

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[UPDATE] Service Issues – VPN

VPN access has been restored. Some “utility” services used by a few administrative offices remain problematic.

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[UPDATE] Continuing Service Issues

An update to the outage yesterday: Systems using federated services, such as access to SUNY services (HR Time Accounting) and most notability Office 365 are functional. At this time, VPN is not available as well as various “utility” systems used … Continue reading

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[UPDATE] Some Essential Services Restored

Many essential services have been restored, including, but not limited to: BearPAWS Mailing lists SUNY Card RT (internal trouble-ticket system.) O365 (web), BearDeN, HR/Some Federated Services have not yet been restored. More services will continue to come on-line and we will … Continue reading

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[INPROGRESS] Security Warnings

Several of our sites are reporting errors with security certificates. CTS is aware of the issue and investigating. There is no ETA on resolution at this time.

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[RESOLVED] SPSS

ITEC has a newly provision server in production and licenses are again being served for SPSS.

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