Author Archives: majorsl

[RESOLVED] Oracle Business Intelligence

The BI system issues have been resolved.

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[INPROGRESS] Oracle Business Intelligence issues

There is system-wide issue with Oracle Business Intelligence affecting campuses. Per SUNY’s BI team: “BI’s not responding/response times are diminished, we have identified the issue and we are currently working to fix it. We will let you know when it … Continue reading

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[RESOLVED] Service Issues

The issue with hosts having insecure connections have been resolved.

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[UPDATE] Service Issues

Known services with remaining issues are: Bearmobile Calendar (legacy SOGo) Webwork EMS-web Digital Reel CTS continues to work on these systems and hopes to have them restored soon.

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[UPDATE] Service Issues – VPN

VPN access has been restored. Some “utility” services used by a few administrative offices remain problematic.

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[UPDATE] Continuing Service Issues

An update to the outage yesterday: Systems using federated services, such as access to SUNY services (HR Time Accounting) and most notability Office 365 are functional. At this time, VPN is not available as well as various “utility” systems used … Continue reading

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[UPDATE] Some Essential Services Restored

Many essential services have been restored, including, but not limited to: BearPAWS Mailing lists SUNY Card RT (internal trouble-ticket system.) O365 (web), BearDeN, HR/Some Federated Services have not yet been restored. More services will continue to come on-line and we will … Continue reading

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[INPROGRESS] Security Warnings

Several of our sites are reporting errors with security certificates. CTS is aware of the issue and investigating. There is no ETA on resolution at this time.

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[RESOLVED] SPSS

ITEC has a newly provision server in production and licenses are again being served for SPSS.

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[UPDATE] SPSS Unavailable

SUNY ITEC has informed campuses that the licensing server has experienced a severe fault and is unrecoverable. A new server is being provisioned to take over licensing. There is currently no ETA for restoration of service.

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[RESOLVED] Printing services

Printing services have been restored.

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[ANNOUNCE] Printing services down

Printing appears off-line. We are investigating and will post an update with further information or resolution as soon as we know more.

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[FIX] A Previously Phished Account Not Getting Emails

If you or someone you know recently had an account compromised by replying to a phishing email, the scammers may have created a message rule that deletes the victim’s incoming email so that people cannot easily send them a message … Continue reading

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Work Study Positions Available!

We’d like to invite you to apply for a job at our Helpdesk in Stillman Hall if you have been awarded Work Study at Potsdam. You don’t need to be a computer wiz to work for us. All we ask … Continue reading

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[Reminder] It’s Getting Busy!

CTS has been working diligently all summer long upgrading systems, classroom spaces, services, and generally getting things ready for everyone’s return in just over a week. As with all fall start-ups, as people return they are anxious to get underway! … Continue reading

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