Author Archives: majorsl
SUNY ITEC has informed campuses that the licensing server has experienced a severe fault and is unrecoverable. A new server is being provisioned to take over licensing. There is currently no ETA for restoration of service.
Printing services have been restored.
Printing appears off-line. We are investigating and will post an update with further information or resolution as soon as we know more.
If you or someone you know recently had an account compromised by replying to a phishing email, the scammers may have created a message rule that deletes the victim’s incoming email so that people cannot easily send them a message … Continue reading
We’d like to invite you to apply for a job at our Helpdesk in Stillman Hall if you have been awarded Work Study at Potsdam. You don’t need to be a computer wiz to work for us. All we ask … Continue reading
CTS has been working diligently all summer long upgrading systems, classroom spaces, services, and generally getting things ready for everyone’s return in just over a week. As with all fall start-ups, as people return they are anxious to get underway! … Continue reading
The network configuration error has been corrected and services restored.
A configuration change to a network switch has caused an outage of several license servers as well as our Apple Software Update Service. Network technicians are working to restore the switch configuration.
CTS will be performing a critical update to our Network Management Software. No end user systems or network access will be affected.
Firefox 52 was released recently and it includes two major changes: support for WebAssembly and the removal of support for NPAPI (Netscape Plugin API) plugins like Silverlight, Java, and others, with the exception of Flash. Because our version of Banner relies … Continue reading
Last evening Bear Mobile was updated. The app should automatically refresh with the new content. Should your app have trouble refreshing, you may need to do this manually. The procedure to refresh would be to select the “Switch School” option from the … Continue reading
CTS reminds users that encountering phishing e-mails is commonplace when you have an account anywhere: your bank, Netflix, Google, and yes, SUNY Potsdam. We have a page that can help you understand what these e-mails are and how you can protect … Continue reading
All Customers with a New York 315 Area Code Must Dial Area Code + Telephone Number For all Local Calls Beginning February 11, 2017 What is the new dialing procedure? To complete calls within the 315 area code region, the … Continue reading
One of the new features of Office 365 is the way file attachments are handled when you make use of your included OneDrive cloud storage or when someone that has OneDrive shares a file with you. When composing a new … Continue reading
We’d like to invite you to apply for a job at our Helpdesk in Stillman Hall if you have been awarded Federal Work Study at Potsdam. You don’t need to be a computer wiz to work for us. All we … Continue reading