Author Archives: Status Updater

[COMPLETE] Banner/BearPAWS/BearDeN back up after server reboot

ITEC has restored services and it looks like everything is back up.

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[ANNOUNCE] Banner/BearPAWS/BearDeN down now (3:58pm Monday 9/11)

ITEC is rebooting our production Banner server (potban001) immediately. During this reboot Banner/BearPAWS/BearDeN will be unavailable.

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[FYI] Oracle BI Transactions Duplicated

Account holders in Oracle Business Intelligence be advised: SUNY System Administration has informed us that transactions entered in BI on August 16th, 2017 were duplicated (posted again) on August 30th. The situation will be remedied this weekend before end-of-month processing … Continue reading

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[FYI] Leave A Message

Welcome to the start of a new academic year! The CTS Helpdesk is receiving the usual beginning-of-the-semester upswing in incident reports and assistance requests. Please help us to help you as effectively as possible! If you call the Helpdesk and … Continue reading

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[COMPLETE] Helios Reboot

The Helios file storage server was successfully rebooted this morning. _backup folders are again operational.

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[INPROGRESS] Network Issues

CTS has received several reports of devices not able to access the campus data network. The reports are widespread, but not affecting all devices. Technicians are investigating.

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[ANNOUNCE] Helios File Server Reboot

The Helios file storage server will be rebooted tomorrow morning, Thursday, August 24, 2017 at approximately 6:30. This is being done to restore access to the _backup folders in users’ Home directories. In the meantime, _backup directories will be unaccessible.

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[UPDATE] Banner back up

ITEC has rebooted the Banner server and it looks like everything is back up and running OK.

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[INPROGRESS] Banner server being rebooted.

ITEC is rebooting the server now to try to fix the Banner problem. I will create an update message when Banner is back up and stable.

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[INPROGRESS] Banner process/reports problem

We have discovered an issue with our Banner production server at ITEC. This issue is that no files are able to be created on the server which has caused processes to abort. At this point it looks like the problem … Continue reading

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[ANNOUNCE] Oracle BI Maintenance

Due to necessary maintenance being performed by SUNY, Oracle Business Intelligence will be unavailable starting at 7pm this Friday, August 25, through Noon on Sunday, August 27. This means that dashboards and analyses will not be available.

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[RESOLVED] Network Issues

Devices that have been offline should now have network service. Any device still unable to access network resources should be rebooted. If you are still having difficulty, please report it to the CTS Helpdesk: 315-267-4444 If no one is available … Continue reading

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[UPDATE] Network Issues Continue

CTS continues to investigate why some computers/devices are not receiving network services.

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[INPROGRESS] Network Issues

CTS has reports from several areas that the network/internet is not accessible. We are investigating.

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[RESOLVED] Network Outage

The network outage that occurred just before Noon has been resolved. If you are still experiencing difficulty getting online, please restart your device. If that does not resolve the problem, contact the CTS Helpdesk at 315-267-4444. If no one is … Continue reading

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