Author Archives: Rom

[ANNOUNCE] CTS Helpdesk Closed July 3rd

The CTS Helpdesk will be CLOSED on July 3rd, 2017.  E-mails and voice messages will be returned beginning on July 5th, 2017.

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[RESOLVED] Helios Access

Users should now have access to all their normal Helios shares.  If you are still having trouble connecting to Helios, please restart your computer and try again.  If problems persist, contact the CTS Helpdesk at helpdesk@potsdam.edu or by phone at … Continue reading

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[IN PROGRESS] Helios Unavailable

We have many reports from people unable to access Helios.  CTS is aware of the problem and is investigating.

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[ANNOUNCE] SPSS Unavailable

SPSS may be unavailable today, May 15, 2017, between the hours of 5:00 P. M. and 8:00 P. M. while SUNY performs updates/maintenance on its license servers.

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[RESOLVED] Helios Access

Access to Helios shares has been restored.  Thank you to everyone who reported the problem and worked with us to resolve it.

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[IN PROGRESS] Helios Access

The Helios file server is experiencing problems this morning.  CTS Staff are working on the problem and coordinating with users who have reported the problem.

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[ANNOUNCE] Production Banner Will Be Offiline

Production Banner will be offline on Friday, May 5, 2017 and Saturday, May 6, 2017 from 8:00 P. M. To Midnight on both days while software updates are applied.

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[RESOLVED] Phone Service Restored

The campus phone system is back up.  If your phone is still not working, please contact the CTS Helpdesk: helpdesk@potsdam.edu

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[IN PROGRESS] Phones Are Down

The campus phone system is offline.  Technicians are investigating.

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[IN PROGRESS] Helios Connection Problems

CTS has received multiple reports of problems accessing Helios file shares.  We are investigating.

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[ANNOUNCE] Bearmobile Maintenance

Bearmobile will be offline 6-8 AM, Friday 04/28/2017

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[ANNOUNCE] EMS Software Upgrade Friday, April 21, 2017

EMS room scheduling software will be unavailable from 4:00pm – 5:00pm on Friday 4/21, for software upgrades.

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Network Maintenance – 4/19 and 4/20

CTS will be performing network maintenance between 9:00 P. M. and 2:00 A. M. Wednesday, April 19th and Thursday, April 20th.  This maintenance will result in brief, rolling network outages in all buildings and locations on campus.  It is anticipated … Continue reading

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[ANNOUNCE] Oracle Business Intelligence Upgrade

SUNY System Administration will be releasing a newer version of Oracle Business Intelligence on Monday, April 17th, 2017.  Please report any questions about or issues with the new version to the Business Affairs Office.  E-mail: budget@potsdam.edu  Phone: 315-267-3103

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[IN PROGRESS] Helios Shares Unavailable

Helios shares are unavailable.  Technicians are investigating.

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