Author Archives: Rom

[ANNOUNCE] EMS Software Upgrade Friday, April 21, 2017

EMS room scheduling software will be unavailable from 4:00pm – 5:00pm on Friday 4/21, for software upgrades.

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Network Maintenance – 4/19 and 4/20

CTS will be performing network maintenance between 9:00 P. M. and 2:00 A. M. Wednesday, April 19th and Thursday, April 20th.  This maintenance will result in brief, rolling network outages in all buildings and locations on campus.  It is anticipated … Continue reading

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[ANNOUNCE] Oracle Business Intelligence Upgrade

SUNY System Administration will be releasing a newer version of Oracle Business Intelligence on Monday, April 17th, 2017.  Please report any questions about or issues with the new version to the Business Affairs Office.  E-mail: budget@potsdam.edu  Phone: 315-267-3103

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[IN PROGRESS] Helios Shares Unavailable

Helios shares are unavailable.  Technicians are investigating.

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[IN PROGRESS] Delayed E-mail Delivery from RT

E-mails from Request Tracker, the Helpdesk (and others’) ticketing system, are experiencing delays.  CTS is investigating the problem.

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[RESOLVED] Oracle Business Intelligence Maintenance

Oracle Business Intelligence is back online.  Response may be sluggish for the next hour or so.

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[IN PROGRESS] Oracle Business Intelligence Down for Maintenance

Oracle Business Intelligence is undergoing system maintenance and is unavailable.

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[FYI] E-mails from PACES

As a result of recent maintenance, PACES systems sent a series of outdated e-mail messages.  Please disregard messages you received this week relating to: SUNY Card Photo Accepted Card Balance Low Device Is Now Registered If you received one of these … Continue reading

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[ANNOUNCE] Network Maintenance

CTS will be performing updates to the campus wired data network this week.  All changes will be made between 5:00 – 7:00 AM and 9:00 – 11:00 PM.  No connectivity issues are anticipated.  A general reminder: The campus wired network … Continue reading

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[Complete] Network Maintenance

Network equipment has been updated. The maintenance window is closed. 

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[UPDATE] Network Maintenance

Network maintenance is still in progress. 

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[ANNOUNCE] Network Maintenance This Evening

Maintenance on core network electronics will be performed this evening between 7:00 P. M. and 9:00 P. M.  No connectivity issues are anticipated.  An update will be posted when maintenance is complete.

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[REMINDER] Helpdesk Phone Number

The CTS Helpdesk’s “new” (for almost three years now) phone number is 315-267-4444.  As of this week, the old number (x-2083) will no longer reach the Helpdesk.  Callers will hear a message informing them of the new number and instructing them … Continue reading

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[RESOLVED] E-mail Delays

The problem causing the e-mail backlog has been resolved.  Mail is being delivered.

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[IN PROGRESS] E-mail Delays

We are experiencing e-mail delays again this morning.  Technicians are aware of and working on the problem.

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