Author Archives: Rom

[COMPLETE] Authentication Errors

All services are now authenticating users properly.

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[IN PROGRESS] Authentication Errors

Some services are experiencing authentication (“AD-LDS”) errors.  CTS is aware of the problem and working to rectify it.

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[IN PROGRESS] User Login to Some Systems Not Working

User are not able to login to some systems, including online library databases from off campus, The Quad area of the campus web site from off campus, and the SUNY HR system and employee portal. Moodle and Outlook are unaffected. … Continue reading

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[ANNOUNCE] Firewall Maintenance

Maintenance on the campus internet firewall will begin shortly after 6:30pm. Users on campus will not be able to access services not hosted here (e.g., Banner, Moodle, and the Internet-at-large). Users off campus will not be able to “see” services … Continue reading

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[ANNOUNCE] Firewall Maintenance

On Monday, April 2, 2018 we will be changing the physical location of the campus firewall appliance. This means disconnecting the campus from the Internet for a short period of time. Users on campus will not be able to access … Continue reading

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[ANNOUNCE] SPSS Maintenance

SUNY will be performing maintenance that will affect SPSS on Wednesday, January 3, 2018 between Midnight and 7:00 A. M.  It may not be possible to launch SPSS during this time.

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[UPDATE] Access to O365

Access to O365 has been restored. If you are still unable to access it, quit and restart your web browser.

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[ANNOUNCE] CTS Helpdesk Closed July 3rd

The CTS Helpdesk will be CLOSED on July 3rd, 2017.  E-mails and voice messages will be returned beginning on July 5th, 2017.

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[RESOLVED] Helios Access

Users should now have access to all their normal Helios shares.  If you are still having trouble connecting to Helios, please restart your computer and try again.  If problems persist, contact the CTS Helpdesk at helpdesk@potsdam.edu or by phone at … Continue reading

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[IN PROGRESS] Helios Unavailable

We have many reports from people unable to access Helios.  CTS is aware of the problem and is investigating.

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[ANNOUNCE] SPSS Unavailable

SPSS may be unavailable today, May 15, 2017, between the hours of 5:00 P. M. and 8:00 P. M. while SUNY performs updates/maintenance on its license servers.

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[RESOLVED] Helios Access

Access to Helios shares has been restored.  Thank you to everyone who reported the problem and worked with us to resolve it.

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[IN PROGRESS] Helios Access

The Helios file server is experiencing problems this morning.  CTS Staff are working on the problem and coordinating with users who have reported the problem.

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[ANNOUNCE] Production Banner Will Be Offiline

Production Banner will be offline on Friday, May 5, 2017 and Saturday, May 6, 2017 from 8:00 P. M. To Midnight on both days while software updates are applied.

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[RESOLVED] Phone Service Restored

The campus phone system is back up.  If your phone is still not working, please contact the CTS Helpdesk: helpdesk@potsdam.edu

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