Category Archives: Status Announcements

[COMPLETE] Helios now up

Helios is now up. If you don’t see the shares you expect, please try rebooting your computer. If that doesn’t work, please report the situation to the Helpdesk at extension 4444 or helpdesk@potsdam.edu. Thank you for your patience while work … Continue reading

Posted in Status Announcements | Comments Off on [COMPLETE] Helios now up

Helios rebooting in one minute

Helios will be rebooted in one minute. Save your work on helios.

Posted in Status Announcements | Comments Off on Helios rebooting in one minute

[ANNOUNCE] Helios reboot at 10:15

Users attempting to access helios are finding that not all of their folders are accessible. The underlying problem has been resolved, but to restore helios to full functionality it is necessary to reboot helios. This will occur at 10:15am (in … Continue reading

Posted in Status Announcements | Comments Off on [ANNOUNCE] Helios reboot at 10:15

[RESOLVED] Network Outage

At approximately 8:30 this evening a core electrical supply failed in one of our network operations centers resulting in phone and data network interruption to most of the south end of campus. CTS personnel responded and were able to re-route … Continue reading

Posted in Status Announcements | Comments Off on [RESOLVED] Network Outage

[ANNOUNCE] Banner/BearPAWS/BearDeN down Wed (7/19/17) from 12am-7am

ITEC will be performing OS and Firmware updates on Wednesday July 19th from midnight until 7:00am. During this time Banner/BearPAWS/BearDeN will be unavailable.

Posted in Status Announcements | Comments Off on [ANNOUNCE] Banner/BearPAWS/BearDeN down Wed (7/19/17) from 12am-7am

[ANNOUNCE] SPSS Maintenance

SUNY’s Information Technology Exchange Center (ITEC), which hosts the license managers for SPSS, will be performing updates on their servers this Wednesday, July 19th, 2017 between Midnight and 7:00am. Users of SPSS may find it unavailable during that time.

Posted in Status Announcements | Comments Off on [ANNOUNCE] SPSS Maintenance

[ANNOUNCE] Banner/BearPAWS/BearDeN down 7/26 from 12am-7amm

ITEC will be performing OS and Firmware updates on Wednesday July 26th from midnight until 7:00am. During this time Banner/BearPAWS/BearDeN will be unavailable.

Posted in Status Announcements | Comments Off on [ANNOUNCE] Banner/BearPAWS/BearDeN down 7/26 from 12am-7amm

[ANNOUNCE] Banner/BearPAWS/BearDeN down Tuesday (7/11) from 8pm-10pm

SICAS will be performing maintenance tomorrow night from 8pm-10pm and will need to shutdown the Banner database. That will make Banner,BearPAWS,BearDeN unavailable during that time.

Posted in Status Announcements | Comments Off on [ANNOUNCE] Banner/BearPAWS/BearDeN down Tuesday (7/11) from 8pm-10pm

[ANNOUNCE] Banner/BearPAWS/BearDeN down Wed (7/19/17) from 12am-7am

SUNY ITEC is scheduled to perform routine OS/Firmware maintenance that will affect one or more services hosted at ITEC.

Posted in Status Announcements | Comments Off on [ANNOUNCE] Banner/BearPAWS/BearDeN down Wed (7/19/17) from 12am-7am

[ANNOUNCE] Banner/BearPAWS/BearDeN down tonight (7/5/17) from 8pm-10pm

Banner/BearPAWS/BearDeN will be down tonight (Wednesday) July 5th from 8-10pm while SICAS performs installs for the Banner database.

Posted in Status Announcements | Comments Off on [ANNOUNCE] Banner/BearPAWS/BearDeN down tonight (7/5/17) from 8pm-10pm

[ANNOUNCE] Student home directories on helios now READ-ONLY

As part of the migration of student home directories from helios to OneDrive, all student home directories (those ending with a digit) on helios are now READ-ONLY. Files can be read and copied from these directories, but cannot be created, … Continue reading

Posted in Status Announcements | Comments Off on [ANNOUNCE] Student home directories on helios now READ-ONLY

Campus Phone Issue

Multiple staff members have reported that the time setting on the phone system is not accurate.  TelCom has verified this and is working with our vendor support to resolve the issue. Your patience while we work toward a solution is … Continue reading

Posted in Status Announcements | Comments Off on Campus Phone Issue

[FYI] Test

Test Post 1

Posted in Status Announcements | Comments Off on [FYI] Test

CTS July 4th Holiday Hours

All areas of CTS will be CLOSED on Tuesday, July 4, 2017 in observance of Independence Day. Administration & Operations, Stillman Hall Administrative Information Systems (AIS), Stillman Hall HelpDesk, Stillman Hall Host & Network Services (HNS) , Stillman Hall Network … Continue reading

Posted in Status Announcements | Comments Off on CTS July 4th Holiday Hours

[ANNOUNCE] CTS Helpdesk Closed July 3rd

The CTS Helpdesk will be CLOSED on July 3rd, 2017.  E-mails and voice messages will be returned beginning on July 5th, 2017.

Posted in Status Announcements | Comments Off on [ANNOUNCE] CTS Helpdesk Closed July 3rd