Category Archives: Status Announcements

CTS Closing for Christmas/New Year’s Day Holiday

All areas of CTS will be CLOSED from Monday, December 24, 2018 thru Tuesday,  January 1, 2019 (Closing Friday, December 21, 2018 at 4:00 pm – Opening Wednesday, January 2, 2019 at 8:00 am) Administration/Operations Administrative Information Systems (AIS) HelpDesk … Continue reading

Posted in Status Announcements | Comments Off on CTS Closing for Christmas/New Year’s Day Holiday

[RESOLVED] Banner/BearPAWS/BearDeN slow/disconnecting currently

Banner/BearPAWS/BearDeN Network issues have been resolved.

Posted in Status Announcements | Comments Off on [RESOLVED] Banner/BearPAWS/BearDeN slow/disconnecting currently

[ANNOUNCE] Banner/BearPAWS/BearDeN slow/disconnecting currently

ITEC has reported network service interruptions that are happening sporadically. During these interruptions you will most likely be disconnected from Banner/BearPAWS/BearDeN. ITEC is currently working on the problem.

Posted in Status Announcements | Comments Off on [ANNOUNCE] Banner/BearPAWS/BearDeN slow/disconnecting currently

[COMPLETE] Network Outage

The network outage has been resolved. If you still do not have network/internet access at your location, restart your device/computer. If that does not help, please report it to the CTS Helpdesk: 315-267-4444. If no one is available to receive … Continue reading

Posted in Status Announcements | Comments Off on [COMPLETE] Network Outage

[INPROGRESS] Network Outage

The campus is experiencing a partial network outage. Technicians are investigating. If you do not have network/internet access from your campus provided computer, please be patient. We will post again when the problem is resolved.

Posted in Status Announcements | Comments Off on [INPROGRESS] Network Outage

[RESOLVED] Emergency Data Center Maintenance

Maintenance is complete. All services are back online. If you are having difficulty connecting to Helios or any other service, restart your computer and try again.

Posted in Status Announcements | Comments Off on [RESOLVED] Emergency Data Center Maintenance

[FYI] Overnight Outage

Part of our core server infrastructure experienced a fault late last night resulting in an interruption of several services, most notably Helios and WWW2 sites. Staff were on site early this morning to remediate the issue. All services are now … Continue reading

Posted in Status Announcements | Comments Off on [FYI] Overnight Outage

[ANNOUNCE] Phone System Maintenance/Outage

On Wednesday TelCom will perform some required maintenance that will impact all Emergency phones in Knowles Hall and various conference room phones and FAX machines in multiple buildings across campus (including Raymond, Flagg, Timerman, Satterlee, Crumb/Lougheed and the Crane Complex). … Continue reading

Posted in Status Announcements | Comments Off on [ANNOUNCE] Phone System Maintenance/Outage

CTS’ Thanksgiving Holiday Announcement

All areas of CTS will be CLOSED on Thursday, November 22nd, and Friday, November 23rd  in observance of the Thanksgiving Holiday. Administration & Operations, Stillman Hall Administrative Information Systems (AIS), Stillman Hall HelpDesk, Stillman Hall Host Services (HS), Stillman Hall … Continue reading

Posted in Status Announcements | Comments Off on CTS’ Thanksgiving Holiday Announcement

CTS’ Veteran’s Holiday Hours

Areas of CTS that will be OPEN on Monday, November 12, 2018 for Veteran’s Day. Administrative Information Systems (AIS), Stillman Hall HelpDesk, Stillman Hall Host Services (HS), Stillman Hall Network Services (NS), Stillman Hall Network Infrastructure & Media (NIM), Kellas … Continue reading

Posted in Status Announcements | Comments Off on CTS’ Veteran’s Holiday Hours

[ANNOUNCE] Banner/BearPAWS/BearDeN down 11/3-4 (Sat/Sun) 10pm-6am

ITEC will be performing emergency maintenance on core network equipment starting 11/3/18 (Sat) at 10pm until Sun 6am. During this time we expect Banner/BearPAWS/BearDeN will be unavailable.

Posted in Status Announcements | Comments Off on [ANNOUNCE] Banner/BearPAWS/BearDeN down 11/3-4 (Sat/Sun) 10pm-6am

[RESOLVED] GlobalProtect authentication failures

The GlobalProtect vpn authentication issues have been resolved.

Posted in Status Announcements | Comments Off on [RESOLVED] GlobalProtect authentication failures

[INPROGRESS] GlobalProtect authentication failures

CTS is receiving reports that users are having issues authenticating to the GlobalProtect VPN. Technicians are investigating the issue. An update will be posted here when the issue is resolved.

Posted in Status Announcements | Comments Off on [INPROGRESS] GlobalProtect authentication failures

[COMPLETE] Issues with printing on Lorax2

The print server has been rebooted and printing has returned to normal.

Posted in Status Announcements | Comments Off on [COMPLETE] Issues with printing on Lorax2

[INPROGRESS] Issues with printing on Lorax2

CTS is receiving reports of issues with printing. Technicians are rebooting the server (Lorax2).

Posted in Status Announcements | Comments Off on [INPROGRESS] Issues with printing on Lorax2