Category Archives: Status Announcements

[RESOLVED] Network Outages

CTS has discovered and remedied the problem that was causing some computers to not have network access. If your computer still has no network access, an on-site visit from CTS personnel is required. Please report your problem to the CTS … Continue reading

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[INPROGRESS] Sporadic Network/Phone Outages

CTS is receiving reports of isolated phone/network outages in the wake of yesterday’s power outage and network maintenance. If you are having connectivity issues, please make a report to the CTS Helpdesk: 315-267-4444 or by e-mail to helpdesk@potsdam.edu.

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[COMPLETE] Network Maintenance

Network Maintenance is complete. All systems are back online.

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[INPROGRESS] Network Maintenance

Maintenance in our main Data Center will commence shortly. Some systems will be offline, most notably Helios. A message will be posted when maintenance is complete.

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[COMPLETE] Firewall Maintenance

Firewall Maintenance is complete. All systems should be accessible on off campus.

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[ANNOUNCE] Firewall Maintenance

Maintenance on the campus internet firewall will begin shortly after 6:30pm. Users on campus will not be able to access services not hosted here (e.g., Banner, Moodle, and the Internet-at-large). Users off campus will not be able to “see” services … Continue reading

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[ANNOUNCE] Firewall Maintenance

On Monday, April 2, 2018 we will be changing the physical location of the campus firewall appliance. This means disconnecting the campus from the Internet for a short period of time. Users on campus will not be able to access … Continue reading

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[ANNOUNCE] Spring Break Maintenance

Over break we will be performing maintenance on several systems which will affect access to many critical services: On Monday, April 2, 2018 we will be changing the physical location of the campus firewall appliance. This means disconnecting the campus … Continue reading

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[FYI] Bug in Outlook (Mac) Calendar Week View

There is a known bug in Outlook for Mac that affects the week of March 11th, 2018. When looking at the Week view in the calendar module, appointments will appear to be one hour LATER than they actually are. The … Continue reading

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Banner Now Available

Banner/BearPAWS/BearDen are now available.

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[INPROGRESS] Banner Unavailable

Banner/BearPAWS/BearDen are offline following an early morning maintenance window. Technicians have been notified and are investigating.

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[ANNOUNCE] Banner/BearPAWS/BearDeN down Wed (3/7) from 12am-7am

ITEC will be performing OS patching and firmware upgrades on Wednesday March 7th between 12:00am and 7:00am. During this time Banner, BearPAWS and BearDeN will be unavailable.

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[ANNOUNCE] Banner/BearPAWS/BearDeN down Wed (3/7) from 12am-7am

ITEC will be performing OS patching and firmware upgrades on Wednesday March 7th between 12:00am and 7:00am. During this time Banner, BearPAWS and BearDeN will be unavailable.

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[ANNOUNCE] Banner/BearPAWS/BearDeN down Fri (2/23) 12am-6am

ITEC has scheduled maintenance on equipment on Friday February 23rd from 12:00am to 6:00am. All hosted services at ITEC will be unavailable during that time which includes Banner/BearPAWS/BearDeN.

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[COMPLETE] Phone System Maintenance

The maintenance to our phone system is complete. If your desk phone is not working, please notify the CTS Helpdesk from another phone at 315-267-4444 or by e-mail at helpdesk@potsdam.edu

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