Microsoft releases updates to Outlook for the current iOS operating system and the immediately previous version of the iOS operating system. With the recent release of iOS 11 for iPhone, iPad, and iPod Touch, devices running iOS9 will no longer receive updated versions of the Outlook App. Please update your device to the latest version of the iOS it will support. If your device does not support iOS versions greater than 9, Outlook should still be available via Safari at http://portal.office.com
ITEC will be upgrading network equipment on Nov 29th from 5am-6am. During this maintenance time all services at ITEC will be unavailable which means that Banner/BearPAWS/BearDen will be down.
The network infrastructure maintenance is complete.
The network infrastructure maintenance has begun.
CTS will be performing maintenance to our core network infrastructure this Sunday, October 22, 2017 between 8:00 A. M. and Noon. No interruption of service is anticipated. Posts will be made when maintenance begins and when it is complete.
Printing services have been restored.
Printing appears off-line. We are investigating and will post an update with further information or resolution as soon as we know more.
Printing services have been restored.
Printing services are down after doing Windows Update. Technicians are accessing the situation.
All areas within CTS will be closed on Monday, October 9, 2017 in observance of Columbus Day.
- Administration & Operations, Stillman Hall
- Administrative Information Systems (AIS), Stillman Hall
- HelpDesk, Stillman Hall
- Host Services (HS), Stillman Hall
- Network Infrastructure & Media (NIM), Kellas Hall
- TelCom, Kellas Hall
If you have any questions, please contact Katelyn Steele at x2655.
ITEC has restored services and it looks like everything is back up.
ITEC is rebooting our production Banner server (potban001) immediately. During this reboot Banner/BearPAWS/BearDeN will be unavailable.
Account holders in Oracle Business Intelligence be advised: SUNY System Administration has informed us that transactions entered in BI on August 16th, 2017 were duplicated (posted again) on August 30th. The situation will be remedied this weekend before end-of-month processing is done.
If you or someone you know recently had an account compromised by replying to a phishing email, the scammers may have created a message rule that deletes the victim’s incoming email so that people cannot easily send them a message saying “Hey! There is something wrong with your email!”
To fix this:
1) Sign into the O365 Web Portal (not a phone, computer, or other device).
2) Click the Mail tile.
3) From the Gear menu in the upper right, click it, towards the bottom under “Your app settings” choose Mail.
4) Expand the triangle next to Mail on the left side (if it isn’t already), then choose “Automatic Processing”, and look at “Inbox and sweep rules”.
5) There will likely be a rule in there to delete/move messages which should be removed.
Deleted Messages can be found in the “Deleted Items” in the main mail window. If they are not visible there, click on the words “Recover deleted items” and they may be able to be recovered.
We’d like to invite you to apply for a job at our Helpdesk in Stillman Hall if you have been awarded Work Study at Potsdam.
You don’t need to be a computer wiz to work for us. All we ask is a willingness to learn and an interest in technology. If you have a computer and have installed software, a printer or other device, that’s a great start! We’ll teach you much more as you help us support the College technology and you’ll gain valuable skills to take with you after graduation.
We have a PDF that you can download and fill out electronically or bring into the Helpdesk.