[ANNOUNCE] Network Maintenance Crumb Library 12/27/17

CTS is beginning network maintenance in Crumb Library. Expect brief losses of network connectivity. An announcement will be made when work is complete.

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[ANNOUNCE] Network Maintenance 12/22/17

Network Maintenance is complete for 12/22/2017. Any further issues with phones or network connections should be reported to the Help Desk.

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[ANNOUNCE] Network Maintenance 12/22/17

Network maintenance procedures begun before business hours today have resulted in outages in certain area’s of the campus. These outages may affect both phone and computer network access, including internet access. CTS staff are currently working to resolve the problems, and will notify the campus when all issues are corrected.

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[ANNOUNCE] Network Maintenance 12/22/17

Network maintenance procedures begun before business hours today have resulted in outages in certain area’s of the campus. These outages may affect both phone and computer network access, including internet access. CTS staff are currently working to resolve the problems, and will notify the campus when all issues are corrected.

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[ANNOUNCE] Network Maintenance 12/22/2017

CTS is beginning network maintenance. Expect brief losses of network connectivity throughout the campus. An announcement will be made when work is complete.

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[COMPLETE] Network Maintenance 12/21/2017

Network Maintenance is complete for 12/21/2017

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[ANNOUNCE] Network Maintenance 12/21/2017

CTS is beginning network maintenance. Expect brief losses of network connectivity throughout the campus. An announcement will be made when work is complete.

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CTS Christmas/New Year’s Day Holiday Announcement

CTS area that will be CLOSED on Monday, December 25, 2017 and Monday, January 1, 2018 (Open Hours for Tuesday, December 26 to Friday, December 29:  8:00 am to 4:00 pm)

  • Administrative Information Systems (AIS)

CTS areas that will be CLOSED from Monday, December 25, 2017 through Monday, January 1, 2018 (Closing on Friday, December 22 at 4:00 pm and re-open on Tuesday, January 2 at 8:00 am)

  • Administration/Operations
  • HelpDesk
  • Host Services
  • Network, Infrastructure & Media (NIM)
  • Network Services – Stillman Hall
  • TelCom

If you have any questions, please contact Irene Haverstock at x2089.

Happy Holidays!

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[RESOLVED] Emergency Phone Outage

The reset of the phone system has brought the emergency/Blue Light/RA phones back online.

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[RESOLVED] Phone System Reset

The phone system reset is complete. If your desk phone is not working, please report it to the CTS Helpdesk via email: helpdesk@potsdam.edu or from another phone: 315-267-4444

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[INPROGRESS] Phone System Reset

CTS Technicians are about to reset the campus phone system. We will make another post when the process is complete.

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[ANNOUNCE] Phone System Reset

CTS needs to reset the main phone system in an attempt to get the down emergency phones back online. We will perform this reset at 7:30 A. M. tomorrow, Wednesday December 6, 2017. All desk phones and devices connected to them will be offline for several minutes. We will post updates as we begin the process and when the reset is complete.

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[UPDATE] Emergency Phone Outage

The replacement equipment is on campus and being installed by technicians.

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[UPDATE] Emergency Phone Outage

The replacement equipment for the emergency and related phones that are currently offline is now scheduled to arrive no later than 10:30 A. M. Tomorrow, Tuesday, December 5. Technicians will be on-hand to receive and install the equipment right away. Updates will be posted if there are any changes, and when service has been restored.

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[RESOLVED] Voice Mail System

The Voice Mail system is back online. Users should again be able to dial in to retrieve their messages. If you are still unable to check your messages, please contact the CTS Helpdesk: helpdesk@potsdam.edu or 315-267-4444.

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