[FYI] Network Management Software Update

CTS will be performing a critical update to our Network Management Software. No end user systems or network access will be affected.

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[ANNOUNCE] Network Maintenance

CTS will be performing updates to the campus wired data network this week.  All changes will be made between 5:00 – 7:00 AM and 9:00 – 11:00 PM.  No connectivity issues are anticipated.  A general reminder: The campus wired network is for devices and equipment purchased and owned by SUNY Potsdam.  Personally-owned devices should be using the WiFi network.  As always, if your campus-owned device does not work on the wired network or your personal device will not connect to the WiFi, contact the CTS Helpdesk: helpdesk@potsdam.edu or 315-267-4444.

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[Complete] Network Maintenance

Network equipment has been updated. The maintenance window is closed. 

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[UPDATE] Network Maintenance

Network maintenance is still in progress. 

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[ANNOUNCE] Network Maintenance This Evening

Maintenance on core network electronics will be performed this evening between 7:00 P. M. and 9:00 P. M.  No connectivity issues are anticipated.  An update will be posted when maintenance is complete.

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[ANNOUNCE] Banner/BearPAWS/BearDeN down Saturday 3/25 9am-noon

SICAS will be installing patches/upgrades to the Banner database from 9:00am until noon on Saturday March 25th. During this time Banner/BearPAWS/BearDeN will be unavailable.

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[ANNOUNCE] EMS Software Upgrade Monday 03/20/2017

EMS will be unavailable from 4:00 – 5:00, today 3/20, for software upgrades.

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[REMINDER] Helpdesk Phone Number

The CTS Helpdesk’s “new” (for almost three years now) phone number is 315-267-4444.  As of this week, the old number (x-2083) will no longer reach the Helpdesk.  Callers will hear a message informing them of the new number and instructing them to update their contact lists.

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[FYI] Banner/Java Plug-In & Firefox

Firefox 52 was released recently and it includes two major changes: support for WebAssembly and the removal of support for NPAPI (Netscape Plugin API) plugins like Silverlight, Java, and others, with the exception of Flash.

Because our version of Banner relies on Java for proper operation, users will see just a white screen or an error will be displayed when they attempt to use Banner.

CTS has a work-around for this issue with Firefox. Users are asked to contact the CTS Helpdesk if they experience issues with Banner.

Submit a ticket using RT (select Desktop/Notebook Computers for this issue from the drop-down menu), email helpdesk@potsdam.edu or call x4444.

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[RESOLVED] E-mail Delays

The problem causing the e-mail backlog has been resolved.  Mail is being delivered.

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[IN PROGRESS] E-mail Delays

We are experiencing e-mail delays again this morning.  Technicians are aware of and working on the problem.

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Bear Mobile Upgraded

Last evening Bear Mobile was updated. The app should automatically refresh with the new content.

Should your app have trouble refreshing, you may need to do this manually. The procedure to refresh would be to select the “Switch School” option from the app and then search for “SUNY Potsdam” from the list of provided schools.

Once Potsdam is selected from the list the content will refresh.

More information about Bear Mobile can be found here: http://www.potsdam.edu/cts/services/bearmobile

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[RESOLVED] E-mail delays

E-mail pass through our anti-spam appliance slowed down dramatically this morning.  The cause has been found and corrected.  Mail backlog is now being delivered.

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[ANNOUNCE] EMS Software Upgrade Tuesday 3/7/2017

EMS will be unavailable from 4:00 – 5:30, today 3/7, for software upgrades.

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[O365] App Launcher Issue

From Microsoft:

Users may be unable to view some app launcher tiles within Outlook on the web.

Current status: We’re investigating an issue in which users may be unable to view app launcher tiles within Outlook on the web.

Scope of impact: Customer reports indicate that many users will likely experience impact related to this event. Our analysis indicates that any of your users who are attempting to use the app launcher may be impacted.

 

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